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Call Center Specialist

Northwest Human Services, Inc.
Salem, OR
  • Posted: June 29, 2022
  • Full-Time

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Call Center Specialist

Please note that this position is located on-site and is not a remote position. This is a full-time position, 40 hours per week, Monday - Friday!


As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.


  • High school diploma or equivalent.
  • Proficient typing skills and familiarity with computers.
  • Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.

  • Experience in customer service, office, or call center environment.
  • Current knowledge of medical insurance coverage.
  • Experience using electronic health record systems, and proficiency in medical terminology.
  • Bilingual in English/Spanish.


Northwest Human Services is a mission focused Federally Qualified Health Center providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. Our multidisciplinary teams are fully integrated, allowing us to provide our patients with exceptional coordinated care. The leadership and Board of Directors at NWHS support our staff with a variety of training and development opportunities as we continue to expand our programs and community offerings. We strive to instill a workplace culture based on inclusivity, open communication, and positive support.

Summary of Benefits: Our Board of Directors and Administration strives to provides a benefits program that is comprehensive, competitive within our industry, and affordable for our employees.
  • Full Comprehensive Medical with 2 plans, Dental, and Vision
  • Flex Spending Account
  • Group Life: Short Term & Long Term Disability 100% paid by employer
  • 403(b) retirement plan with 3% employer match
  • 10 hours of monthly Paid Time Off based on FTE and up to 20 hours.
  • 7 ½ paid holidays each year + 2 floating holidays.
  • Continuing Education Plan
  • Employee Healthy Living Program

If you are interested in joining a team that makes a difference in the lives of many you can apply online at:

For more information, please contact the HR/Recruiting Department at:
Office: 503-588-5828 • Email:

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Northwest Human Services complies with the Oregon COVID-19 Vaccination Requirement for Healthcare Providers and Healthcare Staff in Healthcare Settings. Every candidate who accepts a position with Northwest Human Services will be required to provide proof of being fully vaccinated against COVID-19 prior to starting employment ("Fully vaccinated" means having received both doses of a two-dose COVID-19 vaccine or one dose of a single-dose COVID-19 vaccine, and at least 14 days have passed since the individual's final dose of COVID-19 vaccine). Details can be found on the Oregon Health Authority site here.

Northwest Human Services, Inc.


Salem, OR
97308 USA



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