Field Engineer

This is how you can make an impact at Northland:

Are you looking to apply your data networking skills? Are you familiar with high-speed data, what it's used for and how it's delivered? Working within a team environment you will perform tasks such as installing and troubleshooting our products and services within optimal timeframes, determining what solution will be most effective, all while delivering excellent customer service. Our team has a tiered support structure, and we tackle complex technical issues in a collaborative manner through strong data analysis, creativity and critical thinking. You will report to the Service Supervisor.

ESSENTIAL JOB FUNCTIONS:

• Configures, installs, troubleshoots, and maintains networking environments including Ethernet, data equipment, TCP/IP, VLANs, DHCP and QoS

• Ability to install, terminate and troubleshoot various industry standard cabling and utilize test equipment to certify

• Ability to troubleshoot complex technical issues to include:

• Private networks: this may include working with customers and their IT vendors for success

• Internet connectivity issues

• Dial tone issues

• Fax, SIP, PRI

• Long distance

• You will use tools such as Viavi Tberds/Smartjacks, Laptops, hand tools, Net Ally Link Runner

• Works closely with Technical Support to ensure timely completion of daily service tickets and work orders

• Ability to install and perform troubleshooting on all Northland products including but not limited to Business Unlimited, Avaya IP Office, Nortel Norstar, BCM, voicemail, call-center, reporting, and various 3rd party applications.

• Ability to troubleshoot and complete quality CLEC jobs independently

• Working towards achieving required Industry Avaya certifications

• Ability to be independently on-call for services and Equipment