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Field Engineer

Northland Telephone
Utica, NY
  • $20 to $28 Hourly
  • Full-Time
Job Description

JOB TITLE: Service Technician

STATUS: Non-Exempt

DEPARTMENT: Operations

REPORTS TO: Service Supervisor

FULL/PART-TIME: Full-Time – requires on-call hours

PAY-RANGE: $20.00/hr. - $27.50/hr.


Our Culture:

At Northland, we don’t believe in ceilings. We encourage personal and professional development by maintaining a challenging yet rewarding work environment.

We believe you are the creator of your own destiny to make the most of your career through hard work, dedication, and initiative.

The Mission

The Field Engineer is responsible for maintaining, installing, troubleshooting, and programming of all Northland Equipment, applications, and services. This requires a mix of onsite visits engaging directly with customers, remote work and lab time to ensure all of Northland’s products are maintained to the highest levels at customer sites. You will work cross functionally tapping into all of Northlands teams including NOC, CO, Network Engineering to solve complex technical issues for our Enterprise clients.

This is how you can make an impact at Northland:

Are you looking to apply your data networking skills? Are you familiar with high-speed data, what it's used for and how it's delivered? Working within a team environment you will perform tasks such as installing and troubleshooting our products and services within optimal timeframes, determining what solution will be most effective, all while delivering excellent customer service. Our team has a tiered support structure, and we tackle complex technical issues in a collaborative manner through strong data analysis, creativity and critical thinking. You will report to the Service Supervisor.


  • Configures, installs, troubleshoots, and maintains networking environments including Ethernet, data equipment, TCP/IP, VLANs, DHCP and QoS

  • Ability to install, terminate and troubleshoot various industry standard cabling and utilize test equipment to certify

  • Ability to troubleshoot complex technical issues to include:

  • Private networks: this may include working with customers and their IT vendors for success

  • Internet connectivity issues

  • Dial tone issues

  • Fax, SIP, PRI

  • Long distance

  • You will use tools such as Viavi Tberds/Smartjacks, Laptops, hand tools, Net Ally Link Runner

  • Works closely with Technical Support to ensure timely completion of daily service tickets and work orders

  • Ability to install and perform troubleshooting on all Northland products including but not limited to Business Unlimited, Avaya IP Office, Nortel Norstar, BCM, voicemail, call-center, reporting, and various 3rd party applications.

  • Ability to troubleshoot and complete quality CLEC jobs independently

  • Working towards achieving required Industry Avaya certifications

  • Ability to be independently on-call for services and Equipment


Northland Telephone

Utica, NY
13502 USA



Posted date

20 days ago

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