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Business Office Collector

Northlake Behavioral Health System Mandeville, LA
  • Expired: over a month ago. Applications are no longer accepted.

Position Summary: Supports the financial position through accurate and timely billing of claims and collection of monies owed to the hospital. Bill appropriate insurance companies. Knowledgeable and adhere HIPAA guidelines. Assist patients with financial arrangements, review credit history, and gathers patient/resident information. Contact patient and third party collect payments, reviews patient charts for accuracy and verifies insurance, prepares patient statements as necessary


  • Review claims for accuracy and completeness.

  • Contact patients and third-party payers to collect payments and resolve outstanding account balances.

  • Follow up on billed accounts to Medicare, Medicaid, and Commercial payers to resolve claim rejections for eligibility, coverage, and other issues.

  • Prepares and send patient self-pay statements.

  • Review billed claims for accuracy and completeness.

  • May receive and post patient payments made in person, over the phone, or electronically.

  • Be knowledgeable of and adhere to HIPAA guidelines.

  • Has access to Medical Records of cases to which they are assigned work. Use of PHI is limited to assigned tasks.

  • All other duties as assigned

    Minimum Qualifications:

    Education: High School Diploma/GED required. College degree preferred.

    Experience: Prior work experience in the healthcare field, practically in hospital business office or physician offices with knowledge of collections.

    Competency: N/A

    Licensure/Certification: CPR certification and CPI certifications preferred as needed

    HIPAA: Has access to all PHI necessary to perform job functions and assuring compliance with standards of care.

    Other: Must have knowledge of Medicare billing guidelines as well as UB-04 and CMS 1500 billing practices for Commercial Insurances and Medicaid. Computer skills including proficiency in Windows MS Office – Excel, Word and Outlook. Customer service skills with excellent verbal and written communication skills including phone etiquette. Detail oriented, following through on tasks, problem-solving, troubleshooting and multi-tasking. Self-starter, demonstrates initiative and flexibility in a fast-paced environment. Must be a team player and conduct self in a professional manner.

    Work Demands/Environment:

    Ability to stoop, kneel, crouch, reach, push, pull, and lift 50 pounds; ability to finger (e.g. pick, pinch, type) and grasp; ability to express and exchange ideas by spoken word in an accurate, audible, and occasionally quick manner. Ability to perceive sound with no less than a 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction and to make fine discriminations in sound; ability to perform substantially repetitive motions of the wrist, hands, and fingers; ability to perform substantially sedentary to light work, exerting between 10 to 20 pounds of force; ability to lift or move objects. Ability to accept instruction. Ability to get along with others. The worker is subject to some temperature changes but is largely protected from changing weather conditions.

Northlake Behavioral Health System

Why Work Here?

Providing Compassionate Care to the Community for over 6 years

As an Inpatient Psychiatric Hospital, our team of doctors, nurses, therapists, adjunctive therapists, and technicians assure a comprehensive treatment plan to best meet the needs of each individual. Our goal is to provide individuals with the quality care and treatment they need through the following: • 24-Hour Nursing Supervision • In-House Physicians • Individual and Group Therapy • Medication Management and Education • Multidisciplinary Assessment and Treatment Teams • Family Education and Support • Speech and Occupational Services, as Needed • Recreational Therapy • Evidenced Based Treatment Models Our specialized units provide short-term
programs for individuals needing a safe, structured, therapeutic setting for the diagnosis and treatment of severe psychiatric issues. Our partnership with
Tulane University School of Medicine ensures the inclusion of cutting edge therapy models to ensure a successful discharge to the next level of care. Northlake’s Intensive Outpatient Program (IOP) offers group and individual therapy services multiple times each week. Our program allows the individual to participate in their normal daily activities, such as work and school, while receiving intensive treatment in their community. Our Intensive Outpatient Program allows those individuals, 21 and older, who are diagnosed with mental health and substance abuse disorders, to supportively maintain their stability within the community. All of our groups are facilitated by Licensed Therapists for 3 hours each day, up to 5 days per week. Our groups use Cognitive Behavioral Therapy that focus on: • Coping Skills for Managing Depression & Anxiety • Stress Management • Effective Communication Skills • Problem-Solving Techniques • Relaxation Skills • Understanding Triggers


23515 Hwy 190 Mandeville, La 70448
Mandeville, LA