Skip to Main Content

Director of Financial Aid


  • Expired: November 21, 2020. Applications are no longer accepted.

Northeast State Community College is an open-access, public, comprehensive community college that advances lifelong learning and strengthens the economic and social/cultural aspects of the community. To facilitate teaching, learning, service, and student success, the College provides innovative, high-quality, and relevant associate, certificate, and career-focused educational programs and services. We're nestled in the beautiful Northeast region of Tennessee, in the middle of the Tri-Cities.

We offer eligible employees a comprehensive benefits package that includes health, dental, vision, pharmacy, life insurance, EAP services, flexible spending accounts, short-term disability, long-term disability, retirement, 401k, paid holidays, annual/personal leave, sick leave, educational assistance programs, and so much more!

Respect - We value respect and provide an environment of inclusiveness, cooperation, and diversity.

Responsibility - We value responsibility and promote integrity, accountability, and excellence in teaching, learning, and services.

Responsiveness - We value responsiveness and facilitate personal, professional, and economic growth.We are currently seeking a talented individual to join the Northeast State Community College team as the Director of Financial Aid.

Position Summary

Reporting to the Dean of Enrollment Management, the Director of Financial Aid spearheads the Financial Aid department, developing and implementing a plan for the awarding and distribution of funds to eligible students in a timely, accurate, and equitable manner. They manage the financial aid staff and related programs, maintain close working relationships with the Admissions & Records and Business Office departments, and work with students, parents, and various staff to communicate financial aid policies and requirements.

Requirements of the Position

Minimum Qualifications and Education Requirements

  • Bachelor's degree in an appropriate field from a regionally accredited college or university
  • A minimum of 5 years of relevant and progressive experience in higher education financial aid
  • Extensive knowledge of State and Federal financial aid policies and procedures
  • Demonstrated record of achievement in implementing successful programs at a higher education institution
  • Experience with program and policy development and implementation
  • Excellent communication skills (both oral and written) to interact with students, parents, college personnel, and government agencies
  • History of working with Department of Education computer software and Financial Aid programs
  • Technology Skills: MS Office skills, Word, Excel, Access; digital records management systems; general operating systems and data information systems

    Preferred Skills

  • Master's degree in Higher Education, Student Affairs or related field
  • Experience with the Banner student information system

    Specific Role and Responsibilities

  • Manage the Financial Aid Office and administer financial aid programs
  • Coordinate the financial aid process with all Northeast State off-campus sites
  • Maintain current knowledge of state and federal funding programs, policies and regulations, and other requirements by external authorities through reading and reviewing documentation, professional memberships, attending conferences and workshops; and disseminating relevant information to staff as appropriate
  • Ensure the Office of Financial Aid focuses on helping students and parents complete the FA process
  • Develop and implement annual budget and strategic planning for the office
  • Develop and implement a plan for the awarding and distribution of funds to eligible students in a timely, accurate, and equitable manner
  • Counsel students and parents regarding the availability of aid, application procedures, college policies regarding recipients, federal and state regulations, the process of needs analysis, and necessary documentation
  • Hire, train, supervise, and conduct annual performance reviews for the financial aid staff and student workers
  • Submit timely and accurate reports to federal and state agencies
  • Perform federal verification and assist with packaging new and continuing students
  • Oversee budget and programs for Federal College Work Study, Academic Work Scholarship Program, and Student Employment program
  • Maintain communication with all administrative offices to ensure positive and accurate working relationships
  • Review financial aid forms and recommend the development of new forms for the department
  • Participate in the review of financial aid marketing recommendations for strategic enrollment management
  • Develop and implement a digital records management system
  • Keep the Dean of Enrollment Management informed on appropriate financial aid issues, policies, strategic planning, and related activities
  • Interpret and communicate the impact of new U. S. Department of Education policies to appropriate campus leaders
  • Handle and resolve student/parent/staff concerns regarding student financial aid
  • Implement, coordinate, and oversee one or more specific administrative programs and/or service areas, as assigned
  • Train and serve as an operational resource to other staff and/or students, as appropriate; may supervise student employees or additional staff
  • Conduct workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues
  • Cross-train within the Student Services Division
  • Complete other assignments as directed by supervisor

    General Position Responsibilities

  • Comply with local, state, and federal guidelines and laws.
  • Comply with Northeast State Community College and Tennessee Board of Regents policies, procedures, and guidelines.
  • Comply with SACSCOC (Southern Association of Colleges and Schools Commission on Colleges) Principles of Accreditation, policies, and guidelines.
  • Promote and maintain College and TBR Mission, Vision, and Values.
  • Promote and comply with Northeast State Community College SAFE Campus programs.
  • Maintain digital calendar and archive annually on June 30. Provide supervisor with access to calendar and an archived copy of calendar for annual performance review.
  • Seek efficiencies and continuous improvement in both position and personal growth.
  • Lead/promote College and TBR initiatives as they relate to this office.
  • In all duties assigned, show a commitment to quality, customer service, and Northeast State Community College: to include students, College employees, and the community served by Northeast State. Be an active and contributing part of the Northeast State Team.
  • Follow the professional code of conduct and ethics; maintain professional dress in compliance with expectations of the position.
  • Demonstrate commitment to inclusive excellence.
  • Complete other assignments as directed by supervisor/President.
  • Utilize effective people skills in working with internal and external customers.

    Additional Notes

  • Travel is minimal (state sub councils and professional conferences)
  • Office work environment; light-duty work environment; no heavy lifting

    Compensation: $63,874 - $79,842 annual salary dependent on education and experience.
    Contract Type: Fiscal, Full-Time Regular
    Location of Position: Northeast State,
    2425 Highway 75
    Blountville, Tennessee, 37617
    United States

    Open Until Filled: No
    Application Deadline: December 20, 2020, 6:00 PM Eastern Time

    Required Documents: To be considered for a position with Northeast State, the following documents are required: cover letter, resume/vitae, and unofficial transcripts. You will also be required to provide the contact information for a minimum of three (3) professional references.

    Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

    Requisition Number: req4951

    Northeast State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

    The following person has been designated to handle inquiries regarding nondiscrimination policies:
    Linda W. Calvert
    Vice President for Administration & Grant Development
    P. O. Box 246
    Blountville, TN 37617-0246

    The Northeast State Community College policy on nondiscrimination can be found at
    recblid c1fzz2p7kztykoch0vy0kdsipzfjo5


    Blountville, TN
    37617 USA