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Operations Manager - Call Center Operator

Northeast Security Boston, MA
  • Expired: over a month ago. Applications are no longer accepted.

Overnight Operations Manager:

Northeast Security, Inc is looking to onboard a Operations Manager and Call Center Dispatcher for their Security Operations Center in Boston, MA.

NES is seeking capable, organized, and experienced individuals to join the Operations team.

Applicants are responsible for maintaining function of 24-hour Operations Center by answering phones and responding to any issues that arise during the shift. An ideal candidate will possess strong customer service skills, problem solving, and critical thinking as well as excellent interpersonal communication skills.

Candidates must have excellent computer skills and be able to multi-task in a fast-paced environment. Attention to detail is key. Candidates must be flexible and dependable with their schedule.

Operations and/or dispatch experience required.

Management/Supervisor experience required.


  • 1+ year security supervisory experience needed
  • Customer service experience
  • Posses the ability to work in a team-oriented environment
  • Excellent computer skills
  • Must be able to multi-task and take directions
  • Excellent communication skills
  • Possess the ability to take direction
  • Ability to work on own with little supervision
  • Excellent decision-making skills required

Hours for this shift are Friday-Tuesday 2200-0600, with 1-2 additional shifts each month.

Northeast Security

Why Work Here?

Fast paced work environment, with room to grow!

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader.


33 Arch Street, Boston, MA
Boston, MA