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Service Coordinator

Northeast Generator Co. Bridgeport ,CT
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical
Job Description

JOB DESCRIPTION & RESPONSIBILITIES:

The Service Coordinator provides assistance and support on the Service Department team to ensure 100% customer satisfaction.

 

Responsibilities:

  • Customer service support including detailed notes of correspondence added to accounts.

  • Answer customer requests via phone/email regarding service.

  • Help dispatching technicians including initial schedule and changes to schedule.

  • Confirm customer appointments.

  • Execute Warehouse orders for materials related to scheduled appointments.

  • Ensure tickets follow the regular work order life cycle.

  • Customer billing/invoicing including specialized accounts.

  • Support specialized account management.

  • PM Contract support including specialized accounts. New entries and revisions to existing agreements.

  • Greet customers with a sincerely helpful attitude.

  • Maintain customer relations to promote repeat business.

  • Handle any customer complaints quickly and with satisfaction.

  • Escalation of customer complaints when necessary with a focus towards 100% resolution.

  • Communicate with all departments to ensure maximum proficiency and productivity.

  • Support and manage warranty claims with both manufacturer and customers.

  • Demonstrate and coach behavior that ensures quality customer service.

  • Complete company reception whenever necessary.

  • Repair Estimate creation and formalization when requested.

  • Normal Hours are Monday thru Friday, 8:00 AM to 5:00 PM with a ½ hour, mandatory lunch.

  • Position may require, although rare, working times outside of Normal Hours defined as Emergency Hours. Emergency Hours include any instances where storms, brownouts, equipment failures or any other interruption to normal power occurs.

  • Other duties as assigned.

 

Skills/Requirements:

  • High School Diploma; College degree preferred but not required

  • Mental toughness and the ability to withstand rejection

  • Excellent communication, telephone and listening skills

  • Superior verbal, written, and interpersonal skills are required

  • Highly Organized with excellent follow through

  • Problem solving and analytical skills

  • Effective conflict resolution skills

  • Computer proficiency with working knowledge of MS Office and the ability to learn new in-house computer systems

  • Enthusiasm, confidence, and maturity

  • Ability to write reports and correspondence

  • Excellent presentation, facilitation and communication skills

  • Ability to perform as a team player and maintain a respectful and positive atmosphere

  • Ability to work in a fast paced environment

Company Description
Northeast Generator Co. is the leading generator sales and service provider. We are authorized dealers of major generator brands able to provide a turnkey operation including town permit processing, fuel installation support, electric installation, generator delivery, installation and start-up. We provide our top of the line Preventive Maintenance service to support your generator after installation.

Northeast Generator Co. is committed to a policy of equal employment opportunity. Northeast Generator Co. does not discriminate in any aspect of its employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us.

To all recruitment agencies: Northeast Generator Co. does not accept unsolicited agencies' resumes and asks that you do not forward resumes to Northeast Generator Co. employees, any physical Northeast Generator Co. location, or any Northeast Generator Co. email address. We take no responsibility for any fees related to unsolicited resumes.

Northeast Generator Co.

Northeast Generator Co. is the leading generator sales and service provider. We are authorized dealers of major generator brands able to provide a turnkey operation including town permit processing, fuel installation support, electric installation, generator delivery, installation and start-up. We provide our top of the line Preventive Maintenance service to support your generator after installation. Northeast Generator Co. is committed to a policy of equal employment opportunity. Northeast Generator Co. does not discriminate in any aspect of its employment practices against any qualified applicant or employee on account of race, color, creed, religion, sex, sexual orientation, national origin, disability, marital status, or veteran status. We encourage you to send us your resume if you are interested in pursuing a career with us. To all recruitment agencies: Northeast Generator Co. does not accept unsolicited agencies' resumes and asks that you do not forward resumes to Northeast Generator Co. employees, any physical Northeast Generator Co. location, or any Northeast Generator Co. email address. We take no responsibility for any fees related to unsolicited resumes.

Address

625 John Street
Bridgeport, CT
USA

Website

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