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Lead Therapist / Treatment Coordinator

Northeast Family Services Warwick, RI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, 401k, Dental

Summary: The Lead Therapist/Treatment Coordinator helps facilitate quality behavioral health services by serving as a liaison between individuals and service providers involved in each client’s treatment. The Coordinator is responsible for supervising, training, and managing direct service staff to ensure clients receive the approved number of direct service hours per week.

The Lead Therapist/Treatment Coordinator is accountable for managing and coordinating all related treatment services and program documentation by performing the duties outline below.

Roles and Responsibilities include the following:

  • Manages, oversees, and verifies the treatment schedules for home-based workers.
  • Responsible for hiring, oversight, coordination, and training of home-based workers.
  • Ensures that all home-based workers are appropriately completing data sheets, shift notes, and time sheets.
  • Ensures all home-based workers are submitting the data sheets, shift notes, and time sheets in a timely manner.
  • Maintains on-going tracking of treatment service hours delivered for each client.
  • Provides support and feedback to direct care workers on assigned cases to ensure assigned hours are fulfilled.
  • Meets weekly billing quota.
  • Maintains client’s record and ensures that all paperwork is filed in a timely manner.
  • Reviews and evaluates the performance of direct care staff members yearly.
  • Ensures all “Releases of Information” are updated yearly.
  • Ensures treatment plan documents are complete, accurate, and submitted in accordance with established deadlines.
  • Meets with Clinical Supervisors on a consistent basis to review the status of assigned cases.
  • Ensures all direct care staff complete Incident Reports for significant incidents within 24 hours and any required follow-up is completed.
  • Records all collected data and prepares data reports for analysis by the clinical team.
  • Communicates with collateral service providers involved in client’s care.
  • Ensures all clients are compliant and up to date with all required forms, plans, reports, and information.
  • Ensures the posting and hiring of direct service staff for all assigned cases.
  • Executes disciplinary action to home-based workers as needed.
  • Creates treatment materials for clients and introduces them to workers and families as needed.
  • Understands program standards, policies, and procedures.
  • Attends regular in-home visits with clients to update the client binder, confirm the availability of the stocked first aid kit, and ensure appropriate implementation of the treatment plan.
  • Attends necessary provider meetings.
  • Develops necessary data collection documentation under the direction of the Clinical Supervisor.
  • Performs quality assurance procedures related to client records.
  • Collects ABC data and test for treatment integrity.
  • Provides Lead Therapy for clients in the absence of a home-based worker.
  • Provides notification to the Clinical Supervisor when clients master treatment goals.
  • Develops and updates treatment materials under the direction of the Clinical Supervisor.
  • Directly observes the implementation of behavioral plans and provides summarized observations.
  • Attends all required meetings and supervision,
  • Completes assessments of HBT worker performance and update Clinical Supervisor as needed.
  • Completes termination paperwork for staff as needed.
  • Other duties may be assigned.

Supervisory Responsibilities

  • This job supervises part-time Direct Care Staff.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills- Assess own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistant; meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
  • Oral Communications – Speaks Clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Written Communication- Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Strategic thinking- Develops strategies to achieve organization goals; adapts strategy to changing conditions.
  • Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes people in decision-making process; makes timely decisions.
  • Motivation- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
  • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and completion; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decision.
  • Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedule other people and their tasks; develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situations; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability – Follows instruction, responds to management direction; takes responsibilities; takes independent actions; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with the disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor's degree (BA or BS)

Language Skills

  • Ability to read, analyze and interpret business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from of managers, clients, customers, and the general public.

Mathematical Skills

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

  • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

  • To perform this job successfully, an individual should have knowledge of on-line records and billing software internet software; excel spreadsheet software and Microsoft Word and Word Processing software.

Certificates, Licenses, Registration

  • Must have and maintain a current driver's license.

Other Qualifications

  • Must successfully pass a criminal background check.

Physical Demands – The employee must have the ability to perform a range of physical motions, including but not limited to: sitting for long periods of time; standing; walking; and climbing stairs. The employee in this position regularly communicates directly with clients, families, and providers and must be able to exchange accurate information in these situations. The employee will regularly need to observe, identify, and respond to the clinical and safety needs of children and families in various situations. The employee will operate a computer, cell phone, and printer daily. The employee will occasionally need to move, carry, and/or lift items weighing up to 50lbs.

Work Environment – While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee will be required to drive to locations throughout RI for meetings in client’s homes and/or community. The employee will work in varied residential and community environments based on assigned caseload.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Northeast Family Services

Why Work Here?

Here at Northeast Family Services, we offer competitive rates, flexible schedules, an inclusive team environment, and a great benefits packa

Northeast Family Services provides quality behavioral and mental health services to individuals and their families. Northeast Family Services is committed to teaching individuals the skills needed to promote personal growth and independence. We are dedicated to providing families, parents and caregivers with the tools necessary to assist with creating continued success.

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