Safety Operations Center Specialist II (Dispatching Position) - Job ID 20170782
Location: Plano - Safety Operations Center
Full/Part Time: Full-Time, Shift Work
NORTH TEXAS TOLLWAY AUTHORITY
The North Texas Tollway Authority was created in 1997 to help advance local highway projects that lacked government funding. In addition to building and maintaining the finest roads in North Texas, we serve an estimated 7.5 million customers and process toll payments for all area toll roads and the airport toll gates. NTTAs nearly 800 employees work together to connect North Texans through safer, quicker and higher-quality roads.
Under supervision, provides communication and support services to police, courtesy patrol, wrecker, NTTA employees and contractors, and other first responders to incidents/emergencies; sometimes during stressful situations. Receives and processes 9-1-1 emergency calls, and non-emergency calls. Inputs and accesses sensitive information using automated law enforcement systems. Coordinates incident response by receiving and transmitting radio, push-to-talk, and telephone calls. Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Uses good judgment when making decisions in emergency and routine situations. Monitors and operates alarm/alert panel and notifies responsible parties in a timely manner. Conducts inquiries on individuals using the automated wants and warrants system; maintains confidentiality of information. Establishes and maintains good rapport with coworkers, police, customers, supervisors, and others. Work is performed in shifts which may include weekends and holidays, 24/7. Performs routine clerical work and other duties as required. Additional duties include assisting with tours, reporting equipment malfunctions, and assisting other employees.
Monitors roadway activities by monitoring radio calls, reviewing video and camera information on current conditions and accidents; posting information for electronic roadway signage and NTTA website; contacting other resources, facilitating removal of vehicles, and monitoring agency facilities.
Provides radio dispatch by dispatching appropriate units or agencies to calls after assessment of circumstances and the acquiring of information; determining appropriate department or crew for response, maintaining communications with personnel in the field;, maintaining, sending and confirmation information to assist with each circumstance, and monitoring other calls.
Types letters, forms and reports on computer keyboards using Microsoft Office, Computer Aided Dispatch, and other applications. Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.
Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the callers business and dispatching police and other units, or referring the call to the appropriate resource; prioritizing and routing emergency calls to fire, police and emergency medical services. There is often a high volume of calls, many of which involve accidents, employee must quickly, calmly, and properly handle and document the incident.
Provides the public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire and police personnel.
Properly accesses and uses video and audio equipment/applications; properly secures and protects sensitive/confidential information and data; provides security surveillance and access control for employees, customers, and NTTA property/facilities.
Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.
- Formal Education: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
- Expereince: Under and including one year.
- Supervision: Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
- Human Collaboration Skills: Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.
- Freedom to Act: Receives General Direction: The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance is reviewed periodically.
- Technical Skills: Skilled - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
- Reading: Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college.
- Math: Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school.
- Writing: Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college.
- Certification & Other Requirements:
Candidates must provide proof of US Citizenship (birth certificate, etc.)
All candidates are required to pass a typing test which shows a typing proficiency of at least 35 wpm.
Must have a valid drivers license.
Employees must be able to obtain and maintain TCIC/NCIC and NLETS/TLETS certification, and Texas Commission on Law Enforcement (TCOLE) Telecommunicator Operator License. As outlined in TCOLE rules 217.1,217.2,217.7,217.27 and 1701.405, candidates considered for appointment must pass a job related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db.
Employees must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
Employees must pass a background check.
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NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.