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Customer Service Specialist II (Bilingual - Call Center)

North Texas Tollway Authority Plano, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Details
Job Title
Customer Service Specialist II (Bilingual - Call Center)
Job ID
20170827
Location
Plano - Corporate Headquarters
Full/Part Time
Full-Time
Favorite Job
Regular/Temporary
Regular

NORTH TEXAS TOLLWAY AUTHORITY

The North Texas Tollway Authority was created in 1997 to help advance local highway projects that lacked government funding. In addition to building and maintaining the finest roads in North Texas, we serve an estimated 7.5 million customers and process toll payments for all area toll roads and the airport toll gates. NTTA's nearly 800 employees work together to connect North Texans through safer, quicker and higher-quality roads.

Job Description:

The purpose of this position is to provide general support for agency activities and services. This is accomplished by answering the phone and taking messages, answering questions and providing assistance and information, processing requests for services, processing the mail, processing payments, and reviewing images. Other duties include completing related projects as assigned.

Job Responsibilities:

  • Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working on the front counter
  • Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working on the front counter
  • Processes correspondence by receiving and responding to emails, faxes and other requests for information.
  • Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
  • Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Job Requirements:

  • Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
  • Over one year up to and including three (3) years of verifiable experience in a call center or in a position requiring significant interaction with the public.
  • Job has no responsibility for the direction or supervision of others.
  • Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
  • Receives Direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
  • Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
  • Basic - Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
  • Fluency in English is required. Typing requirements 30 wpm. Grammar and mathematical evaluation will be assessed with a minimum passing score 70%.
  • Bilingual candidates preferred

How To Apply

Click Apply. Register or log-in to your account. Complete the application in its entirety, including any questions, and click Submit.

If you have questions about the application process, please access our Frequently Asked Questions

At any time during the application process, you can click on the Job Title to which you are applying to return to this page to access the FAQs.

Refer your Family and Friends to apply at https://careers.ntta.org

NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.



North Texas Tollway Authority

Why Work Here?

Stability, Great Employees, Health Benefits, Dental Benefits, Vision Benefits, Paid Holidays, Paid Vacation & Retirement Benefits!

The NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. NTTA tollways are designed to relieve traffic congestion and get North Texans around the region quickly, easily and safely. Our deeper purpose is to enhance the quality of life for area residents. With board members from all around North Texas, including Collin, Denton, Dallas, Tarrant and other surrounding counties, the NTTA represents North Texas as a whole in our mission to provide a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.

Address

Plano, TX
USA