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Customer Service Specialist I , Support Services (Plano)

North Texas Tollway Authority Plano, TX

  • Posted: over a month ago
  • Full-Time
Job Description
NORTH TEXAS TOLLWAY AUTHORITY
 

NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. We are viewed as a cutting-edge leader in the toll industry nationwide, delivering transportation solutions to almost 3 million clients. As a customer-driven organization, our purpose is to enhance the quality of life for area residents.  We serve a one of the fastest growing regions in the United States, and continue to grow with it to meet increasing transportation needs. NTTA is a vibrant organization with a highly qualified, energized, and engaged team. We are looking for individuals to join this team and help us maintain our place as a respected leader and partner in the regions transportation network.

Job Description:

The purpose of this position is to provide general support for agency activities and services.  This is accomplished by processing requests for services, processing the mail, processing payments, and reviewing images, and other data entry, non-customer interactions as needed.  Other duties include completing related projects as assigned.

Job Responsibilities:

  • Assists in the processing of new accounts by taking information, assisting with account changes, and fulfilling requests.  Processing will not typically include direct interfacing with customers
  • Provides general clerical support by providing general or specific information; processing requests for services, researching information, compiling information, and maintaining general office records. Data entry such as processing payments, toll tag fulfillments and all related clerical work
  • Sort, count, batch and deliver mail and internal documents to appropriate parties.  Run internal departmental errands
  • Send and receive faxes and subsequent processing, organizing files and other miscellaneous responsibilities.
  • Assist with ordering, organizing and the regular inventory of all supplies, internal as well as 3rd parties.
  • Review, update, and/or correct variance images through the ICRS.
  • Tag Inventory Management consisting of checking in, cleaning, recycling, data entry into TIMMS system, third party replenishment for tags and supplies, and shipping of tags to be refurbished to our third party vendor.
  • Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Job Requirements:

  • Formal Education: Work requires knowledge necessary to understand basic operational, technical, or office processes.  Level of knowledge equivalent to four years of high school or equivalency.
  • Experience: Under and including one year.
  • Supervision: Job has no responsibility for the direction or supervision of others.
  • Human Collaboration Skills: Work requires regular interaction involving exchange and receipt of information.
  • Technical Skills: Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
  • Budget Responsibility: None.
  • Reading: Basic - Ability to recognize meaning of common two- or three-syllable words.  Ordinarily, such education is obtained in elementary school up to high school.
  • Math: Basic - Ability to perform the four basic arithmetic operations.  Ordinarily, such education is obtained in elementary school up to high school.
  • Writing: Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.  Ordinarily, such education is obtained in elementary school up to high school.
  • Certification & Other Requirements: Fluency in English is required.  Typing requirements 20 wpm.  Grammar and mathematical evaluation will be assessed with a minimum passing score 70%.

 

 

 

Company Description
The NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. NTTA tollways are designed to relieve traffic congestion and get North Texans around the region quickly, easily and safely.

Our deeper purpose is to enhance the quality of life for area residents. With board members from all around North Texas, including Collin, Denton, Dallas, Tarrant and other surrounding counties, the NTTA represents North Texas as a whole in our mission to provide a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.

North Texas Tollway Authority

Why Work Here?
Stability, Great Employees, Health Benefits, Dental Benefits, Vision Benefits, Paid Holidays, Paid Vacation & Retirement Benefits!

The NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. NTTA tollways are designed to relieve traffic congestion and get North Texans around the region quickly, easily and safely. Our deeper purpose is to enhance the quality of life for area residents. With board members from all around North Texas, including Collin, Denton, Dallas, Tarrant and other surrounding counties, the NTTA represents North Texas as a whole in our mission to provide a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.

Address

Plano, TX
USA

Industry

Business

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