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Local IT Support Specialist

North Perimeter Contractors, LLC
Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The position of Local IT Support Specialist is responsible for the overall IT infrastructure and services of Transform 285/400 project at the different offices/locations.


Responsibilities

In close coordination with corporate IT teams the Local IT Support Specialist will have the following responsibilities to be implemented according to Ferrovial's IT procedures and cybersecurity framework:


Desktop Support

  • Supervise and coordinate the provision of technical resources in onboarding processes including equipment delivery and installation.
  • Obtain, maintain, and track IT assets inventory (desktops/laptops, other equipment, cellphones, etc.)
  • Provide hands on support to those cases that need physical intervention in close coordination with the service desk.
  • Prepare old equipment for safe disposal
  • Mobile services billing tracking
  • Agile escalation of massive / critical events affecting the project
  • Provide direct support to tickets at client offices (DOT's offices)

Local infrastructure

  • Supervise and coordinate office cabling activities, patching and server room resources as well as the proper environmental conditions for the correct operation of all the equipment.
  • Manage local agreements for printers as well as their connection and integration to corporate network
  • Give support to corporate projects affecting equipment relocation, racking
  • Manage local solution for security access to the office and cameras

Corporate Services

  • Give support to corporate projects related to comms and network including user testing
  • Agile escalation of massive / critical events affecting the project
  • Main point of contact for incident solvingpower supply shortages and hands on support
  • Give support to corporate projects related to software provision

Local Solutions

  • In close coordination with corporate IT teams, develop, implement, manage, and administer local IT solutions in support of production needs.
  • Monitor and management of access to local systems
  • Give support to IT Audits

Minimum Requirements

  • Required to have at least 3-5 years of experience in technical support
  • Associate degree or higher in IT (BS is preferred).
  • CompTIA A+, Network+, Security+ and Microsoft certifications preferred
  • Self-starter, proactive, with ability to multi-talk in a fast-paced environment.
  • Service oriented and good social skills
  • Ability to transmit directions and training for users

North Perimeter Contractors, LLC

Address

Atlanta, GA
USA

Industry

Technology

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