Customer Service Representative

Here we "grow" again! Come join one of Inc 1000's fastest-growing companies. We are hiring talented and experienced customer service representatives that can provide best-in-class assistance to incoming callers and providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs.

Additional duties are as follows:

• Answer consistent inbound member calls and accurately complete requested transactions regarding deposits, credit cards, and loan products.
• Answer member inquiries via chat functionality and outbound calls.
• Calmly research, resolve and de-escalate member questions or issues.
• Update member records and document member calls.
• Participate in team meetings to ensure objectives are being met.
• Meet cross-selling and productivity metrics each month.
• Successfully complete different phases of training consisting of different call topics.
• Educate members on products and services to best support their financial goals.
• Efficiently navigate multiple platforms via internet browsers and other software.
• Perform other related duties as assigned.

Qualifications:

• Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• A minimum of one (1) year of customer service experience in a call center, service-oriented environment, or financial setting is preferred.
• Excellent verbal and written communication skills are required.
• Exceptional time management skills are required.
• Ability to work in a fast-paced, phone queue/call center environment.
• Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
• Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.
• Ability to present a consistently positive and professional presence over the phone.
• Ability to adapt and embrace changes in organization, processes, and systems as needed.

Multiple shifts available including weekends. Apply now! Interview ASAP!

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.