Fantastic opportunity to Work From Home. MUST HAVE OWN EQUIPMENT (computer, monitor, keyboard, mouse) and ethernet cord based high speed internet. Above-average starting pay and interviewing ASAP!!
North End Teleservices, LLC is seeking motivated individuals to work from home taking inbound tier 1 calls for our client.Candidate should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications at once.Spanish speaking ability is a huge plus!
- Serve as the first contact, tier 1, for applicants; taking incoming calls and accurately entering the information into the system for follow up by an adjudicator.
- Navigates multi-systems to access appropriate information to service.
- Determine escalation necessary for follow-up calls in a timely and efficient manner.
- Performs additional duties within the department as needed.
Required Qualifications and Experience:
- Call center experience handling inbound calls is preferred
- Excellent verbal and written communication skills
- Collect, interpret and type claim information efficiently and accurately
- Excellent listening and empathy skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills, Typing speed of 25 wpm or more
- Problem-solving and decision-making abilities
- Strong multi-tasking
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and Spanish is a plus
- High School Diploma or GED
Apply now for phone interview!