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Call Center-Deskside Support Representative - Remote

Norman J. Ullom-Morse Westerville, OH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. We're looking for candidates who have experience in Intake or call center. You will report directly to the Intake Manager. This position will often be the first line of contact for potential clients.

Responsibilities

  • Screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Follow up with pending inquiries
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and perform accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualifications

  • Are bilingual (English/Spanish) with full proficiency
  • 2-3 years of call center and/or sales experience
  • Strong background with performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Customer service and sales attitude

this is a remote position

Norman J. Ullom-Morse

Address

Westerville, OH
43082 USA

Industry

Business

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