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IT Field Service Tech Support

Norman Alan Company
Greensburg, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Basic Network Support, End user – Laptop/Desktop/Mobile device image and configuration, Office 365 – AD, Outlook, Printers and others).


  • Supporting Client’s employees as local and remote IT Specialist, 2nd line of support.
  • Managing Desktops, Laptops, Mobiles, Physical Servers, AD accounts, Software Deployment, Windows Server & Desktop Operating System, other devices (docking stations, adapters, etc), Basic networking, System & Apps Monitoring, Cloud Administration, Security and Unified Communication.
  • Installing and managing LAN infrastructure at offices. Preparing and keeping documentation, requests, collecting data.
  • Handle end user queries (basic work with computer, windows OS, office and other tools).
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues
  • Equipment lifecycle management support: Assist in procurement to decommissioning of end user devices
  • Provide hands and feet support to desktops, laptops, servers, network, backup devices etc.
  • Utilize remote control tools in accordance with customer’s security policies to diagnose, troubleshoot and train
  • Managing vendor support contracts
  • Arranging ad hoc servicing/repair
  • Arranging periodic servicing and Coordinate with OEM vendors for maintenance activities
  • troubleshooting, installing, and where necessary removing equipment and/or components
  • Managing on-site activities such as installation, inspection, maintenance, and repair tasks
  • Perform visual checks for hardware failure lights or console error messages, power status and hardware labels
  • Asset Tracking and Manage and Maintain the asset inventory
  • Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed
  • Travel to remote plants as needed at the direction of IT Support Management team.

Document all incoming issues and escalate to the appropriate Support teams

  • Escalate issues to appropriate OEM support teams as needed
  • Maintain the highest level of customer service for our end users (technical & soft skills).

Support with execution of departmental projects, contributing where needed for successful completion

Skills required

Educational Qualifications and experience:

  • Have an associate or bachelor's degree or a Technical Diploma
  • Microsoft Certified Desktop Support Technician (MCDST)
  • ITIL Foundation v4 certification
  • Certification in CompTIA A + or CompTIA Network+ or CompTIA Server +
  • Prior experience as a Field Service Technician
  • Experienced in racking, stacking, cabling, decommissioning of Data Center Hardware devices.
  • Strong Verbal and Written communication skills
  • Willingness to work in shifts, attend oncalls and weekend work as per schedule

Job Type: Contract

Pay: $30.00 - $35.00 per hour


  • 5x8
  • Monday to Friday

Ability to commute/relocate:

  • Monongahela, PA 15063: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 3 years (Preferred)
  • Windows: 3 years (Preferred)

Work Location: One location

Norman Alan Company


416 Brandon St

Greensburg, PA