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Service Advisor

Norm Reeves West Covina, CA
  • Expired: 13 days ago. Applications are no longer accepted.

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda in West Covina. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!

What You’ll Do:

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions

What You’ll Need:

  • Full time availability. You’ll also need to be at least 18 years old.
  • A valid driver’s license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings

What We Offer:

  • Free training opportunities
  • Advancement opportunities
  • Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
  • 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
  • Paid Time Off and Holidays
    • 1st year is up to 6 PTO days
    • 2nd to 4th year is 11 PTO days
    • 5+ years is 16 PTO days
    • 6 Holidays per year
  • Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
  • Employee Referral Bonus Program
  • Company Partner Discounts
  • Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
  • Generous Company Partner Discounts on sales, service and parts at our many locations

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Norm Reeves

Address

West Covina, CA
91791 USA