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Resident Services Specialist

Norfolk Redevelopment and Housing Authority
Norfolk, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Resident Services Specialist:  Providing Social Services to Public Housing Residents

About NRHA  Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing.  It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been exceptionally effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency.  NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia. 

NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

About the Position   The Norfolk Redevelopment and Housing Authority (NRHA) seeks qualified candidates for the position of Resident Services Specialist for its Diggs Town public housing community, located at 1619 Vernon Drive, Norfolk, Virginia.  The jobholder conducts assessments of the social service needs of public housing residents, provides referrals and counseling on a variety of financial, work, family, social, personal, and other matters; and assists the community Property Manager in providing services to residents.

Key responsibilities  The primary duties of this position include:

  • Conducting client assessments of public housing residents. 
  • Counseling residents at assigned community on a variety of economic, social, personal, and other issues. 
  • Performing general social service case management duties. 
  • Assisting Tenant Management Corporations (TMCs) associated with the assigned community with program development. 
  • Planning, organizing, and conducting workshops to residents on a variety of economic, social, and other issues. 
  • Establishing and supervising resident support groups at the assigned community. 
  • Coordinating human services programs that are implemented at the assigned community. 
  • Assisting others with the development and publishing of public housing community newsletters. 
  • Participating in a variety of community, NRHA, and City of Norfolk teams, committees, and task forces; includes assisting other Resident Service Specialists on team projects. 
  • Advising, conferring, and guiding Property Managers on social services issues at assigned communities.
  • Maintaining a secure resident document management system. 
  • Performing a variety of administrative detail work. 

About the Ideal Candidate  The ideal candidate will have:

  • A bachelor's degree education in Social Work, Sociology, Urban Studies, Public Administration, Business Administration, or other related field.
  • Completion of some college level graduate courses is preferred.
  • Five to seven years of progressively responsible experience in human services case management.
  • Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

NRHA will consider equivalent substitutes for education and/or experience, provided that the candidate can demonstrate that he/she has obtained the knowledge and skill necessary to perform the duties of the job.

NRHA offers a competitive compensation and benefits package.   The hiring pay range for this position is from a minimum of $35,921.60 per year to $49,244.00.  The compensation offer will be determined by the candidate's work history and skill mix.  NRHA's benefits package includes retirement, health, dental, vision, life insurance, savings, and tuition reimbursement options, and much more.

Those candidates who are selected for interview will be contacted directly by telephone.  All other candidates will receive an email communication after the position is filled. 

Want to help others?  NRHA is looking for you!

NRHA is an Equal Opportunity Employer (EOE).  Applicants receive consideration for a position without regard to race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, sexual orientation, gender identity, political affiliation, or any other class protected by law.  NRHA is an e-Verify employer, and reviews the eligibility of each employee to work in the United States.  NRHA is a drug- and alcohol-free workplace.  NRHA requires a criminal history record review for all positions.  NRHA reserves the right to close or withdraw at any time any position it lists or advertises.

Norfolk Redevelopment and Housing Authority


Norfolk, VA
23510 USA



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