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Customer Care Specialist Seasonal - Part Time & Full Time

Nordstrom Corporate Cedar Rapids, IA
  • Expired: over a month ago. Applications are no longer accepted.

You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.

Hours of Operation: vary by location

Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.

Training: Monday - Friday for 3 weeks (required)

A day in the life…

  • Process orders from customers via telephone calls or live chat and enter data into order entry system
  • Provide customers with critical product information that ensures customer satisfaction
  • Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
  • Track customer packages

You own this if you have…

  • Excellent telephone and written communication skills
  • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
  • The ability to work in a fast pace environment and demonstrate a high sense of urgency
  • Conflict management skills and maintain a professional composure
  • Understanding of computer systems and can troubleshoot technical issues with minimal assistance
  • 6+ months experience within a retail environment (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Health
  • Retirement
  • Time Off
  • Merchandise Discount
  • Lifework / EAP resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom Corporate

Address

Cedar Rapids, IA
Cedar Rapids, IA
USA