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General Manager

Nordstrom Cafe Bistro Miami, FL

  • Posted: over a month ago
  • Full-Time
Job Description

We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Duties - Coordinate daily Front of the House and Back of the House restaurant operations

- Deliver superior service and maximize customer satisfaction

- Respond efficiently and accurately to customer complaints

- Regularly review product quality and research new vendors

- Organize and supervise shifts

- Appraise staff performance and provide feedback to improve productivity

- Estimate future needs for goods, kitchen utensils and cleaning products

- Ensure compliance with sanitation and safety regulations

- Manage restaurant’s good image and suggest ways to improve it

- Control operational costs and identify measures to cut waste

- Create detailed reports on weekly, monthly and annual revenues and expenses

- Promote the brand in the local community through word-of-mouth and restaurant events

- Recommend ways to reach a broader audience (e.g. discounts and social media ads)

- Train new and current employees on proper customer service practices

- Implement policies and protocols that will maintain future restaurant operations

Skills and Qualifications - Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

- Proven customer service experience as a manager

- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

- Familiarity with restaurant management software, like OpenTable and PeachWorks

- Strong leadership, motivational and people skills

- Acute financial management skills

- BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Nordstrom Cafe Bistro

Address

19507 Biscayne Blvd

Miami, FL
33180 USA

Industry

Retail

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