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Field Service Technician (chemicals & equipment)

Norchem Honolulu, HI
  • Posted: over a month ago
  • Other

NorchemCorporation specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a technical service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions oriented. This individual will serve our growing customer base in specified regions.

Essential Responsibilities:

  • Perform scheduled sales and service calls, product ordering, and technical problem-solving tasks
  • Work with customers to fully understand their challenges, opportunities, and develop solutions.
  • Utilize technical expertise to install, repair, & troubleshoot production equipment, automated product dispensing systems, and water recycling systems.
  • Execute equipment start-ups and training for customers.
  • Build relationships with prospects to identify sales opportunities through customer network
  • Make recommendations to improve overall plant inefficiencies for all assigned customer accounts
  • Produce timely and detailed service reports, inventory reports, and expense reports
  • Maintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutions
  • Act as the point of contact for all assigned customer's in a respective territory
  • Water testing of effluent and influent water streams
  • Program production formulas and titrate water chemistry
  • Conduct quality and production audits with customer staff
  • Work with engineering team and share information across the organization

Prerequisite Skills:

  • Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
  • Strong attention to detail and accuracy
  • Electro-mechanical adeptness
  • Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer.
  • Ability to maintain a high level of confidentiality by handling sensitive and private customer information
  • Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment.
  • Working well in a team environment
  • Must have a valid driver's license

Experience

  • Proven technical service and maintenance history: 2 years in sales and technical service of commercial production facilities preferred
  • Associates degree or similar in Chemistry, Technical and/or Mechanical, electromechanical with machine repair experience preferred
  • Military background a plus

Benefits in Addition to Annual Compensation Include:

  • Medical
  • Dental
  • Life
  • 401(k) Plans
  • Vacation Accrual

Norchem

Address

Honolulu, HI
USA

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