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Chief Operating Officer (Pathways to Housing DC)

Nonprofit HR
Washington, DC
  • Posted: April 28, 2022
  • Full-Time

Founded in 2004, Pathways to Housing DC (Pathways) provides home, health, and hope to more than 3,500 adults annually who are experiencing or are at risk for homelessness throughout the District of Columbia and Montgomery County, MD. Pathways to Housing DC initially opened our doors to end homelessness and help the healing of men and women who were considered chronically homeless- those individuals living on the streets for years with serious mental health challenges that were not being treated. The mission of Pathways to Housing DC is to end homelessness and support recovery for people with complex health challenges through our Housing First model. Please visit for more information about the organization.

As Pathways continues to experience significant growth and build upon its unique strengths, a search is underway for an experienced visionary Chief Operating Officer (COO). Pathways has exclusively retained Nonprofit HR to assist in these recruitment efforts. Reporting to the Executive Director, the COO will be responsible for providing strategic leadership, directly supervising leadership staff and leading operations, providing day-to-day oversight and management of staff and standards. S/he/they will develop, implement, and communicate effective operational strategies and processes of the organizations administrative and support services. The COO must maintain working knowledge of multiple state Medicaid reimbursement methodologies and how they impact billing services provided.

The COO is a dynamic leader who can build and execute thoughtful and ambitious strategies while ensuring operational excellence. S/he/they will have exceptional interpersonal and people management skills, with the ability to build and manage high-performing, cohesive teams. The COO will be a results-oriented motivator with high standards for excellence. S/he/they will be a clear, consistent and empathetic communicator, someone who excels at relationship building, who is constantly innovating and has entrepreneurial instincts, who naturally absorbs new information, and who has a contagious drive for excellence and accountability. It will also be the COOs responsibility to establish credibility throughout the organization and with the Board as an effective developer of solutions to business challenges.

The ideal candidate will possess a masters degree in Business, Healthcare, Human Services, Organizational Development, or a related field, with at least ten years of experience in a healthcare operations role; of which at least five years should be in an executive leadership role.  Experience in a Medicaid or Medicare Managed Care Organization (MCO); or other healthcare-related field is preferred. S/he/they will possess demonstrable experience using data systems to improve program performance and outcomes with the analytical skills needed to review large volumes of information regarding regulations and guidelines. Demonstrated experience with complex contract negotiation, interpretation, and compliance is required.  

The position also requires demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties, with excellent communications and problem-solving skills designed to meet the challenges of the fast-paced healthcare industry.  A track record of successful change management, process improvement, and organizational performance improvement is essential for success in this role, along with demonstrated experience in human resources, organizational development, and strategic planning.  The successful incumbent will have advanced knowledge of healthcare laws, regulations, and standards, with a thorough understanding of coding and reimbursement systems and laws.

How to apply:

For consideration, interested candidates should submit a cover letter and resume. Your cover letter must address your experience and qualifications being sought. Interested individuals are encouraged to apply immediately.

To obtain further details about this opportunity, contact:

Myra T. Briggs, Managing Director at Nonprofit HR.



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