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Chief Administrative Officer- Families USA
Nonprofit HR Washington, DC

Chief Administrative Officer- Families USA

Nonprofit HR
Washington, DC
Expired: November 05, 2023 Applications are no longer accepted.
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Chief Administrative Officer- Families USA

Position Location: Washington D.C. with Hybrid Work Schedule, Requiring 3-Days of In-Office Presence

About Families USA: BUILDING THE HEALTH CARE MOVEMENT. Families USA, a leading national, non-partisan voice for health care consumers, is dedicated to achieving high-quality, affordable health care and improved health for all. Our work is driven by and centered around four pillars: value, equity, coverage, and people's experience. We view these focus areas - and the various issues unique to each area - as the cornerstones of America's health care system. Learn more about us.

About the Role: The CAO serves as the right-hand advisor to the Executive Director and is the accountability lead for the organization, ensuring all projects are following organizational strategic processes, are well executed, and completed on time. They are a critical member of the Senior Leadership Team and serve as direct supervisor to 6 key Senior Leadership Team members (including the Senior Director of Federal Relations, the Senior Director of Policy, the Senior Director of Communications, the Senior Director of Partnerships, the Senior Direction of Health Equity, and the Senior Director of Talent and Happiness). The CAO oversees and supports the Senior Leadership Team in developing and implementing the strategic vision and planning for all Families USA project work. They are charged with deploying our detailed project management system to track progress on key deliverables as well as overall organizational goals. The CAO serves as our leading internal strategist, bringing an organization-wide perspective to project work. They are responsible for overseeing workflow, and troubleshooting staff, project, and organizational issues as they arise to maximize the impact of our work.

The primary role of the CAO centers on Project Management Leadership and Oversight. The CAO's main responsibility is to ensure that FUSA projects are well-designed, well-staffed, and well-executed with a vigilant eye toward achieving maximum impact toward our mission. Key elements of this essential role include:
  • Supervising and providing effective and positive leadership for Senior Leadership Team members and Project Stewards to ensure the effective execution of all of Families' project work.
  • Overseeing Project Stewards on project design and output, with a focus on quality, impact, excellence, and timeliness.
  • Overseeing organizational systems and processes, including adherence to Families' project management systems.
  • Providing ongoing review, evaluation, and modification of Families' workflows and systems.
  • Identifying opportunities to leverage cross-program strengths and lead efforts to improve collaboration across organizational priorities and provide oversight to improve internal systems.
  • The CAO will also be charged with developing a broad knowledge of our four core focus areas and being actively involved in all of Families' projects and departmental? functions.
The CAO also plays an essential leadership role in setting and overseeing the effective execution of organizational and project vision and strategy. Key responsibilities include:
  • Leading the development of Families USA's organizational and project-related strategic goals and objectives.
  • Serving as senior advisor to the Executive Director on staff and internal workflows and policies and supporting the ED in the overall management of the organization.
  • Overseeing and supporting Senior Leadership Team members and Stewards to actualize strategic initiatives that build consensus around Families USA's Theory of Change and Theory of Action.
  • With strong support from the Senior Director of Talent and Happiness and Senior Director of Finance and Operations, overseeing daily internal operations and ensuring that organizational operations are smooth and efficient.
  • Maintaining continuous lines of communication with Senior Leadership Team members and Project Stewards and keeping the Executive Director informed of critical organizational issues.
  • Providing leadership and support to cultivate a high-performing Senior Leadership Team.
  • Supporting the Senior Director of Talent and Happiness in attracting, retaining, and developing a best-in-class staff.
  • Collaborating with the Executive Director as the management liaison to the Board and the various Board committees. Working to ensure that Board goals filter into day-to-day management.
EDUCATION AND/OR EXPERIENCE: Graduate degree in Organizational Design, Operation or Management, Public Policy, law, or other related field including for example a Master in Business Administration (MBA) with 10+ years of experience in a senior management role. Demonstrated experience and leadership in overseeing the development and execution of multiple interrelated projects and project teams. In addition, while not required, a basic understanding of public-policy advocacy is preferred, as is familiarity with power building strategies across political ideologies and levels of government. A strong passion for social justice and for the mission of Families USA


To perform successfully in this role, incumbent should possess the specific knowledge, skills and abilities outlined below:

Knowledge (acquired information necessary to do the job, kind of knowledge required for the job)
  • Highly motivated team player with a demonstrated expertise in developing and maintaining an atmosphere in which people collaboratively, enthusiastically, and effectively produce results.
  • Demonstrated expertise in overseeing project development, management, and budgeting.
  • Commitment to results with a "can do" mindset with a demonstrated expertise at holding self and others accountable.
Skills (position-specific learned activity, generally gained through training)
  • The ability to lead in the development of multidimensional projects and ensuring accountability in highly impactful (excellence) and timely execution of projects.
  • Strong motivational and staff leadership abilities.
  • The ability to delegate effectively across staff and deliver results reliably, often by influencing managers of managers.
  • Consensus builder with strong interpersonal and persuasion skills.
  • Capacity to handle multiple competing priorities - including ability to work under pressure and meet deadlines.
  • Strong solutions-minded individual with the skills to ensure issues are addressed proactively, efficiently, and judiciously, and keep track of progress until resolved.
  • Outstanding writing, editing, and proofreading skills.
Abilities (position-specific talents; potential to perform tasks or functions)
  • Ability to effectively engage the Senior Leadership Team, Staff, and the Board.
  • Ability to effectively hold individuals and teams accountable for deliverables and timelines.
  • Ability to lead and drive change in a consensus-oriented environment including establishing pathways for cross-functional collaboration.
  • Flexible with the ability to change, adapt and grow.
  • Sense of humor, integrity, impeccable work ethic.
  • Ability to communicate effectively, both verbally and/or in writing and in a clear, concise manner.
  • Ability to work under tight time constraints.

Compensation: $215,000-$225,000 depending on experience and qualifications. Offering generous and comprehensive benefits.

EOE Statement: Families USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Requires sitting at a desk for extended periods of time; walking and standing for extended periods of time throughout the workday; use of a PC workstation for extended hours; lifting up to 20 pounds; and verbal communications with others. Occasional travel. Reasonable accommodations may be made to enable otherwise qualified individuals - under the Americans with Disabilities Act - to perform the essential functions of the role as outlined above. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions of this position. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. The requirements of the job and the contents of this job description are subject to change.

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at


Nonprofit HR

Washington, DC
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