Senior Technical Support Specialist

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Node.Digital

Arlington, VA

Posted: over a month ago
Full-Time

Job Description

Senior Technical Support Specialist

Location: Arlington, VA

Must have Top Secret Clearance

The Desktop Engineer will provide Tier 3 support with a primary focus on the development/implementation of Windows Desktop Images and management of Virtual Desktop Infrastructure. Staff will be expected to provide professional customer-focused support while solving complex technical issues, collaborate with others as well as work independently, provide status reports to Team Leadership, and must be able to work multiple projects in a dynamic environment.

Requirements

General Requirements

• Active Top-Secret clearance with SCI eligibility.
• Obtain DHS Suitability prior to starting employment.
• Work a fixed shift schedule with some flexibility for night/weekend work.
• Excellent communication skills, strong attention to detail, ability to work multiple projects in a dynamic environment
Technical Experience
• 3 – 5 years of experience engineering Desktop Management Solutions: SCCM/MDT (Windows OS Image Development), Virtual Desktop Management (VMware/Citrix)
• Advanced Knowledge of Active Directory, Windows Registry, DCHP Scopes, DNS Records, Print Queues, Group Policy, WSUS Patch Management
• VDI Administration: Master Images, Managing Sessions, User Profiles, App Volumes
• Research/Design Desktop Management Solutions, Troubleshoot Issues with COTs
• Liaison between SME/Technical Teams, Manage Projects: Updates/Changes
• Resolve all Tier 2 escalated requests, Train/Mentor junior staff

Desired Skills
• Azure AD, AWS Workspaces, Software Packaging, PowerShell Scripting, SailPoint Administration
• VMware Horizon Infrastructure: Managing Images, DEM Profiler, App Volumes, SDDC

Required Education and Years of Experience:
• Bachelor's Degree with 5 years of experience OR 1-3 years of applicable experience may be substituted for a degree.

Company Overview:

Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

**Identifying the~RIGHT PEOPLE~and developing them to their full capabilities**

**Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner**

**We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence**

**Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions**

Benefits