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Support Technician

Noble Systems Atlanta, GA
  • Posted: over a month ago
  • Other

At Noble Systems, we’ve worked hard to not only deliver industry-leading contact center solutions, but to build a culture of innovation and teamwork. We employ a team of highly accomplished, passionate technologists who contribute to the overall success of our company and our customers — and we’re growing. We are looking for a Support Technician to join our Support Department.

Responsibilities Include:

  • Comprehensive issue documentation
  • Complex technical problem mitigation
  • SLA Adherence
  • Root Cause Analysis
  • Escalation as necessary
  • Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

  • Previous experience in a technical support environment
  • Ability to react quickly and effectively in a high pressure, time-sensitive environment
  • Successful completion of new and ongoing training for necessary products and services
  • Successful working remotely (telecommuting) with limited supervision
  • Excellent customer service and communications skills with attention to detail
  • Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
  • Linux Server Administration (CentOS)
  • Database Operations (PostgreSQL)
  • Windows Server Administration (Windows Server 2008/2012)
  • Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

  • Database Support – PostgreSQL/MYSQL, Structured Query Languages
  • Telephony configuration and troubleshooting experience, including vendor management
  • Basic scripting knowledge (Awk, Bash, Perl, or similar)
  • Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

  • Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
  • Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
  • Ability to travel up to 20% per year

#NSC

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Noble Systems

Noble Systems is a worldwide leader in providing Call Center Software and Technology Solutions. Join our team and enjoy the flexibility, benefits, and unique opportunities such as inventing and becoming a patent holder!

Address

Atlanta, GA
30338 USA

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