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Audio Video Equipment Service Call Manager

No Static Pro Audio Burbank, CA
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Service Call Manager to join our team! You will be responsible for taking calls and emails from customers that are experiencing technical issues with their Audio/Video systems, working through basic troubleshooting steps to resolve issues, and scheduling/coordinating site visits with technicians to complete on-site repairs.


Responsibilities:

  • Provide basic troubleshooting steps to our customers
  • Coordinate with in town and out-of-town service providers to make on-site repairs
  • Type up detailed step-by-step directions for service providers
  • Coordinate site visits between the sites and service providers
  • Document and update all interactions into a CRM
  • Bill client for services and authorize payments to service providers
  • Develop and maintain a knowledge base of the evolving products and services we offer

Qualifications:

  • 3+ years working in a position that requires interaction with customers, scheduling, and data entry
  • Excellent written and verbal communication skills
  • Experience in the Pro Audio/Video industry is not mandatory but will affect pay scale
  • Proficient on a Mac platform and can manage and maintain their operating system and software
  • Experience creating quotes and invoices for clients
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor

No Static Pro Audio

Why Work Here?

Great company and a fun place to work, you get to play with all the latest technolgy!

About No Static: No Static is a fast growing, commercial audio/video integration firm. We have been in business for nearly 25 years providing a variety of services including, but not limited to, the installation and maintenance of: High End LED Displays, Cutting Edge Audio Systems, Video Walls, Touch Panel Controls, Custom Sound and Video Design, System Designs Integration, Testing, Training, Technical Support and ongoing maintenance. We have an outstanding company reputation and offer a competitive salary, vacation days, paid medical after 30 days, optional employee paid dental and 401K plan.

Address

3223 Burton Ave. Burbank, CA 91504
Burbank, CA
USA