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Patient Account Collector

Niznik Behavioral Health Resources Miami, FL

  • Posted: 19 days ago
  • Full-Time
Job Description
Patient Balance Collector

NBHR is a provider of behavioral health services for adolescents and adults. We are dedicated to serving those in need by clearing pathways to gain access to life changing addiction recovery services. At NBHR we are committed to providing the highest standard of care for our clients. All NBHR facilities are fully accredited by the Joint Commission and collectively offer the full continuum of care for our clients. We are opening rehabilitation facilities nationwide and searching for positive, hardworking individuals to join our growing company, and who want to make a difference in people’s lives.

We are seeking an experienced and motivated Patient Balance Collector to join our team!
1st and 2nd Shifts available!
  • Monday - Friday
  • 1st Shift 10:00 am - 6:00 pm
  • 2nd Shift 12:00 pm - 8:00 pm

This position is responsible for the timely generation of claims and collections of outstanding accounts receivable dollars, resolving insurance billing problems, and reducing accounts receivable delinquency as they relate to recent rejections or failure to pay. This position will report directly to the Director of RCM.
  • Responsible for submission of insurance claims via electronic clearinghouse and paper claims via mail
  • Perform audits of assigned accounts before submitting claims to ensure accuracy and validity
  • Provide continual follow-up within the billing software to ensure claims are received by insurance companies appropriately
  • Review claim holds and facilitates clean claim processing
  • Work within the department and with the other departments to ensure precise submission of claims
  • Ensure patient demographics are correctly entered in the billing software
  • Participate in companywide and departmental meetings
  • Commit to providing excellent customer service while maintaining the highest degree of professionalism while working in a team environment to meet goals
  • Adhere to all company policies and procedures
  • Understands and complies with all HIPAA rules and regulations
  • Review all open claims for collection efforts needed
  • Review and effectively troubleshoot all known denials and rejections through correspondence or telecommunication
  • Make outbound collection calls to commercial payers in a professional manner
  • Resolve insurance related problems and reduce accounts receivable delinquency, applying professional customer service skills in a timely manner
  • Make demands on insurance due payments in accordance with payment due dates, state and federal regulation
  • Identify issues attributing to account delinquency and non-payment and discuss them with direct manager
  • Review and monitor assigned accounts and all applicable collection reports and other insurance due related duties as assigned
  • Provide timely follow-up on payment guarantees and claims rebilled for payment
  • Mail correspondence to customers/insurers to encourage payment of delinquent accounts and make certain scans of all outgoing demands are made.
  • Fax documents, medical records, authorizations or other requested information (within reason) to insurers and perform follow up as required to maintain company standards.

  • Minimum of 2 years’ experience in Patient Collections making outbound calls to collect balances
  • Healthcare credit card collection and wage garnishment experience
  • Experience with ADS, Inbox, and/or edgeMED desired
  • Strong communication skills, problem solving and working knowledge of insurance payment methodologies
  • Must have attention to detail with an eye for accuracy
  • Ability to meet deadlines
  • Excellent written and verbal communication skills
  • Ability to read, analyze, and interpret financial reports, and legal documents
  • Ability to effectively present information to management
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
  • Ability to prioritize and manage multiple responsibilities
  • Proficiency using Microsoft Office Products
  • Ability to work at our headquarters in Miami, FL (33169)
  • Bilingual (English/Spanish)

This is a full-time 1099 position with potential to move to permanent employee status.

*Please, no phone calls. To be considered for this position, click apply and follow the steps.
*To all recruitment agencies: NBHR does NOT accept agency resumes. NBHR is not responsible for any fees related to unsolicited resumes.

Niznik Behavioral Health Resources


Miami, FL
33169 USA
View all jobs at Niznik Behavioral Health Resources