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Remote Customer Service Representative

Nite Owl Prints
Downers Grove, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satisfied.

Benefits:

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Essential Duties and Responsibilities

Respond to member and potential member phone inquiries on membership, products and services.

Navigate system applications as needed to resolve inquiries.

Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.

Accurately verify, document, and process all member transactions.

Prioritize workload based on mandatory requirements and member service level agreements.

Safeguard member accounts and information for privacy and accuracy.

Resolve complaints by communicating with other departments and/or partners as needed.

Provide extraordinary service by resolving problems thoroughly.

Perform and process account maintenance, fulfillment requests, research requests, etc.

Work in collaboration with other team members.

Nite Owl Prints

Address

Downers Grove, IL
60515 USA

Industry

Business