Remote Customer Service Representative
- Expired: over a month ago. Applications are no longer accepted.
We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satisfied.
Paid time off
Essential Duties and Responsibilities
Respond to member and potential member phone inquiries on membership, products and services.
Navigate system applications as needed to resolve inquiries.
Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.
Accurately verify, document, and process all member transactions.
Prioritize workload based on mandatory requirements and member service level agreements.
Safeguard member accounts and information for privacy and accuracy.
Resolve complaints by communicating with other departments and/or partners as needed.
Provide extraordinary service by resolving problems thoroughly.
Perform and process account maintenance, fulfillment requests, research requests, etc.
Work in collaboration with other team members.
Nite Owl Prints
AddressDowners Grove, IL
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