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Ancillary Agent Support Representative

Nippon Life Benefits Dayton, OH
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position Purpose:
Role has responsibility for inside support of broker/agent relationships and educational needs about company products, services and administrative procedures. Provide post-sales support for new and existing sales. Role includes communication of critical business information necessary to external audiences to achieve business objectives.

Nature and Scope of Responsibilities:

  • Handle incoming service calls from broker/agents and provide quality responses to agents/brokers concerning service, policy/procedures and administration issues.
  • Resolve agent/broker issues by responding to questions and concerns about our product offerings; ability and willingness to research and find resolution.

  • Foster strong relationships with our broker/agents to maintain a high level of satisfaction.

  • Update call log database with related information and service issues for documentation and resolution efforts.

  • Maintain thorough understanding of all internal systems to respond to general and specialized broker/agent requests.

  • Maintain ownership from initial broker/agent contact to issue or call resolution; this includes supporting escalations, if appropriate, and providing updates.

  • Manage assigned broker/agent relationships with follow-up phone calls and relationship building.

  • Monitor case delinquency status and respond appropriately.

  • Create and maintain various data bases and spreadsheets.

  • Provide exceptional customer service.

  • Other duties as assigned to maintain office functionality as requested

Qualifications / Requirements:

  • Bachelor’s degree or equivalent business experience.

  • 2-3 years’ experience in group health/life customer service/plan administration.

  • Life-Health Agent license or ability to obtain within 90 days of employment.

  • Excellent communication skills, both verbal and written.

  • Proficiency in Microsoft product suite (Outlook/Word/Excel).

Competencies:

  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Nippon Life Benefits

Address

Dayton, OH
USA

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