Operates as tier 4 to any networking issues, whether internal or external, and received escalations from various groups to investigation and/or resolve. Acts as “backup” on call for the IP Services department. Assist with new product or services testing and launch. Main point of contact for on-boarding new network assistance customers. Assist in creating design and standards guidelines for the NetOps department in regards to network and monitoring programs. Assist with coordinating maintenance for major work that involves the NetOps department. Research and test new equipment and services. Provide training and support to NineStar employees. Job Location: Greenfield, IN.
Essential Job Functions:
1. Act as SME for networking issues, guidelines, maintenance, and installation
2. Assist with creating relevant Netops guidelines and standards
3. Research and test new platforms/technologies
4. Provide training and support for NineStar employees
5. * Performs other duties as needed.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skills, and Abilities:
§ Knowledge of company products, services, policies, and procedures.
§ Knowledge of general office practices.
§ Advanced knowledge of network protocols and equipment
§ Experienced in carrier network maintenance and troubleshooting
§ Advanced knowledge of internet services and protocols
§ Advanced knowledge of network and specific Cisco protocols and technologies (Trunks, Dot1q, STP, PIM, MPLS)
§ Advanced knowledge of Cisco IOS, IOS-XE, and IOS-XR
§ Advanced understanding of the Linux kernel and platform
§ Knowledge of advanced troubleshooting and diagnostic tasks
§ Knowledge of security protocols and practices
§ Advanced knowledge of DSLAM providers and services
§ Advanced knowledge of IP & IPTV protocols and services
§ Highly skilled in installing and troubleshooting special circuits
§ Highly skilled in creating and implementing complex network designs and upgrades
§ Skill in oral and written communication.
§ Skill in problem solving.
§ Skill in providing telephone “help desk” support.
§ Skill in completing multiple tasks at once.
§ Ability to communicate with coworkers, customers and vendors in a professional manner.
§ Ability to work independently and make decisions.
§ Ability to pay close attention to detail.
§ Ability to work as a team player.
§ Ability to excel in stressful situations
§ Ability to research and test new networking solutions
Education and Experience:
Associate’s Degree in Computer Science or related field plus a minimum of 3 years of related experience and Cisco Certified Network Associate (CCNA), or high school diploma plus 5-7 years’ experience in systems administration or computer operations support.