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Desktop Support Technician/Engineer

Nine Mind Solutions
Summerville, SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Category: Information Technology
Schedule: Full-Time
Relocation: N
Remote: N
Salary: $60,000
Location: Summersville, SC

 

Job Description

The End User Tech designs, maintains, and provides support for the desktop computing environment, delivers technical and software support to all end users (office and plant-based), and ensures proper computer operation so that end users can accomplish business tasks. Works in and understands the ACR server, storage, and networking environments.

 

Qualifications/Education/Experience

  • Associates Degree, Technical Training or equivalent hands-on experience in providing end user technical support
  • At least 3 to 5 years of proven experience in desktop support
  • Prior service desk experience
  • A+ or MCP (Microsoft Certified Professional) certifications preferred but not required
  • Mac Support Certification or experience or willingness to learn Mac support
  • Has high-level knowledge of computer hardware, operating systems and desktop applications, printers, Scan guns, remote access and remote control software and data cabling
  • High-level understanding of customer service software, local area networks (wired and wireless) file, print and email servers, video conferencing and voice systems
  • Project management experience a plus
    • MSFT Office365 – E5
      • Exchange Admin experience / Mail / OneDrive / Sharepoint / Teams
    • Exchange 2016
    • MSFT Office Products suite support
    • Microsoft Active Directory and Group Policy Objects
    • VOIP Platform Support & Integrations (8x8 UCaas & Masergy experience preferred)
    • Laptop & Desktop Deployment
      • Ability to create and image Laptop / Desktops
      • PC refreshes
      • Hardware replacements
      • Provide support & implement software application installations
      • Laptop imaging using SCCM.
    • Microsoft SCCM
    • Experience w/ remote desktop platforms (i.e. TeamViewer / RDP / VDI)
    • Incident Management – Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
    • Cloud experience
    • PC Encryption
    • Mobile Device support
    • Experience/exposure with Cisco AnyConnect & FortiClient

     

Responsibilities

      • Analyze, troubleshoot, and resolve complex problems with business applications, networking, and hardware
      • Participates or represents department requirements on assigned projects as directed
      • Install, configure, and test upgraded and new computers and applications based upon organization
      • Partners with business leaders in identifying hardware/software needs and provide advice regarding current options, policies, and procedures
      • Troubleshoot network accounts and other business application access issues until resolved
      • Oversee server room for assigned location(s) including standard maintenance
      • Other responsibilities as assigned

Nine Mind Solutions

Address

Summerville, SC
USA

Industry

Technology

View all jobs at Nine Mind Solutions