Skip to Main Content
← Back to Jobs

Call Center Agent- San Antonio - Bilingual- Part Time

Nielsen West Lafayette, IN
  • Expired: July 02, 2019. Applications are no longer accepted.
Call Center Agent- San Antonio - Bilingual- Part Time
Apply now

Date: Jul 2, 2019

Location: San Antonio, TX, US

Company: Nielsen

Call Center Agent- San Antonio - Bilingual- Part Time - 41058

Call Center - USA San Antonio, Texas 

Who is Nielsen? We are known for our work in TV and Radio Ratings. Founded in 1923, Nielsen is the global authority on the consumer. We study consumers in more than 100 countries to give a complete view of trends and habits worldwide on what people watch, listen to and buy!

Part Time: Our Call Center Agent Positions are Part time roles that give you the flexibility to work non traditional schedules with full time pay. You can be part of something GREAT!

What does a Research Interviewer do?

This position is responsible for placing outbound telephone calls to households across the United States to participate in Nielsen TV/Radio Ratings/ Surveys.


Job Responsibilities


Practice exceptional customer service and telephone techniques

Follow strict guidelines for obtaining consistent unbiased data

Deliver verbatim scripts for portions of a survey

Ability to maintain participants engagement throughout a short or medium length survey with low to medium complexity

Ability to maintain patience and professionalism throughout surveys

Ability to listen to and accurately capture respondent answers over the phone

Persuade reluctant respondents to participate in surveys and diaries

Maintain confidentiality of procedures, scripts and respondent information

Demonstrate the ability to move around within a survey to add, delete or change information when appropriate

Ability to meet quality assessments standards and call monitoring requirements

Cooperate with co-workers and management while working toward department goals

Maintain center standards for performance and productivity

Follow all center policies and procedures as outlined in the call center policy addendum


Position Expectations

Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals

Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection

Personable and willing to quickly build professional relationships over the phone

Able to explain difficult concepts in simple terms

Willing and able to persuade respondents to participate in surveys

Consent to be monitored and recorded while conducting surveys

Goal focused with willingness to accept coaching and development


Position Requirements

High School diploma or GED equivalency

18+ years of age

Prior call center experience (Preferred)

Computer and typing skills (Data entry)

Reading ability


Fluent in the English Language (Bilingual positions require fluency in English and Spanish)

Prior experience in sales, education, customer service, collections, or similar (Preferred)


Physical Requirements

Ability to stand, bend, stoop, sit, walk, twist and turn

Ability to use a phone or wear a headset for extended periods of time

Ability to use a computer keyboard and mouse

Work environment is indoors, majority of time is spent sitting at a desk


Schedule Requirements

One weekend shift required each week (Saturday or Sunday)

3-5 shifts per week

20-28 hours per week (PT)

Type of shift: Multiple shifts (Primarily PM)

Flexible Schedules: 4-6 Hours/Day (PT)

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio, and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performa



West Lafayette, IN