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Date: Nov 16, 2019
Location: San Antonio, TX, US
Call Center Agent- San Antonio - Bilingual- Part Time - 49481
Call Center - USA San Antonio, Texas
Who is Nielsen? We are known for our work in TV and Radio Ratings. Founded in 1923, Nielsen is the global authority on the consumer. We study consumers in more than 100 countries to give a complete view of trends and habits worldwide on what people watch, listen to and buy!
Part Time: Our Call Center Agent Positions are Part time roles that give you the flexibility to work non traditional schedules with full time pay. You can be part of something GREAT!
What does a Research Interviewer do?
This position is responsible for placing outbound telephone calls to households across the United States to participate in Nielsen TV/Radio Ratings/ Surveys.
Practice exceptional customer service and telephone techniques
Follow strict guidelines for obtaining consistent unbiased data
Deliver verbatim scripts for portions of a survey
Ability to maintain participants engagement throughout a short or medium length survey with low to medium complexity
Ability to maintain patience and professionalism throughout surveys
Ability to listen to and accurately capture respondent answers over the phone
Persuade reluctant respondents to participate in surveys and diaries
Maintain confidentiality of procedures, scripts and respondent information
Demonstrate the ability to move around within a survey to add, delete or change information when appropriate
Ability to meet quality assessments standards and call monitoring requirements
Cooperate with co-workers and management while working toward department goals
Maintain center standards for performance and productivity
Follow all center policies and procedures as outlined in the call center policy addendum
Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals
Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
Personable and willing to quickly build professional relationships over the phone
Able to explain difficult concepts in simple terms