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Call Center Agent- San Antonio - Bilingual- Part Time

Nielsen San Antonio, TX
  • Posted: November 17, 2019
  • Full-Time
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Date: Nov 16, 2019

Location: San Antonio, TX, US

Company: Nielsen

Call Center Agent- San Antonio - Bilingual- Part Time - 49481

Call Center - USA San Antonio, Texas 

Who is Nielsen? We are known for our work in TV and Radio Ratings. Founded in 1923, Nielsen is the global authority on the consumer. We study consumers in more than 100 countries to give a complete view of trends and habits worldwide on what people watch, listen to and buy!

Part Time: Our Call Center Agent Positions are Part time roles that give you the flexibility to work non traditional schedules with full time pay. You can be part of something GREAT!

What does a Research Interviewer do?

This position is responsible for placing outbound telephone calls to households across the United States to participate in Nielsen TV/Radio Ratings/ Surveys.

 

Job Responsibilities

 

Practice exceptional customer service and telephone techniques

Follow strict guidelines for obtaining consistent unbiased data

Deliver verbatim scripts for portions of a survey

Ability to maintain participants engagement throughout a short or medium length survey with low to medium complexity

Ability to maintain patience and professionalism throughout surveys

Ability to listen to and accurately capture respondent answers over the phone

Persuade reluctant respondents to participate in surveys and diaries

Maintain confidentiality of procedures, scripts and respondent information

Demonstrate the ability to move around within a survey to add, delete or change information when appropriate

Ability to meet quality assessments standards and call monitoring requirements

Cooperate with co-workers and management while working toward department goals

Maintain center standards for performance and productivity

Follow all center policies and procedures as outlined in the call center policy addendum

 

Position Expectations

Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals

Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection

Personable and willing to quickly build professional relationships over the phone

Able to explain difficult concepts in simple terms

Nielsen

Address

San Antonio, TX
USA

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