TREASURY MANAGEMENT ASSOCIATE

JOB SUMMARY

This position is responsible for developing and expanding treasury management relationships within the business community, partnering as appropriate with Commercial Banking Officers or other departments to best address commercial customer needs. Coordinates the sale and implementation of treasury management services and serves as a liaison to customers to facilitate a thorough service delivery process. Interfaces with clients/prospects and officers to obtain necessary information and provide superior customer service.

KEY JOB RESPONSIBILITIES

The following are essential job responsibilities:

1. Assists the Commercial Banking team in developing treasury management relationships within the business community, partnering as appropriate with Commercial Banking Officers or other departments to best address customer needs.
2. Coordinates the implementation of treasury management services and serves as a liaison to customers to facilitate a thorough service delivery process from onboarding through ongoing service delivery.
3. Interfaces with clients/prospects and officers to obtain necessary information and provide superior customer service.
4. Obtains and continually expands knowledge of all treasury management products and services, including developing the ability to effectively explain to clients/prospects all of the features and benefits.
5. Assists VP Treasury Management in educating bank staff and expanding the team’s ability to cross-sell treasury management services.
6. Serves as liaison between Commercial Department and Operations and between Customers and Operations.
7. Uses analytical skills to gather data, write reports and complete comparative banking fee analyses for use by others in Department.

The following job responsibilities may be reassigned:

• Other related duties as assigned or requested.

KEY JOB BEHAVIORS

Knowledge/Skills/Abilities:

• PC, phone system, general office equipment
• Ability to maintain strict confidentiality
• Strong organizational, multi-tasking and prioritizing skills
• Knowledge of the features and benefits of treasury management products and services

Communication:

Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively write a variety of correspondence and reports and to explain complex policies and procedures.

Representation:

Ability to represent the bank in a professional and positive manner.

Compliance:

Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.

Attendance:

Ability to maintain regular and reliable attendance.

Diversity Mindset:

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Education Required/ Preferred:

2-5 years banking experience/ 5+ years of banking experience in commercial lending, treasury management, or a related area
Experience Required/ Preferred:

Personal or professional experience with business banking products and services along with customer service experience. Treasury management experience preferred/ Experience in banking environment, preferably in Treasury Management, IT, Commercial, Credit or related department

PHYSICAL DEMANDS

In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.