The Clinical Manager is expected to foster a reputation for excellence, responsiveness, conscientious care, accurate and timely reports and paperwork, building of teamwork, in a personable and professional manner at all times.
2-3 years of supervisory experience in social services setting or 2 years with LSW/LPC. Must have direct service experience in Mental Health and/or Substance Abuse programs. Must demonstrate exceptional interpersonal and listening skills. Bi-lingual skills preferred.
- Implementing goals, objectives, policies, processes, procedures, and work standards
- Overseeing and performing complex problem resolution activities.
- Maintaining and directing the maintenance of accurate records, accounts and files.
- Planning, supervising, reviewing and evaluating the work of staff.
- Fostering an atmosphere of teamwork
- Communicating clearly both verbally and in writing.
- Ability to successfully implement a strategic plan to increase productivity, revenue, and the quality and efficiency of services provided.
- Acting in a consultative manner with senior management
- Arrange and provide as necessary coverage to ensure all scheduled and unscheduled (ex. Walk-in) services are provided.
- De-escalate situations where clients, staff, or guests are in distress, maintaining a respectful and helpful attitude at all times.
- Collaborate with referral sources, partnering agencies, and other community stakeholders to facilitate ongoing responsiveness to community needs and program quality improvement.
- Respond to staff, client, referral source, or other stakeholder feedback, consulting with supervisor as needed, and communicating to supervisor regarding feedback and response.
- At all times, assist staff in adjusting and adapting to new policies or procedures, and seek to diffuse any malcontent amongst staff. Demonstrating a positive and cooperative attitude is imperative in assisting staff to adapt to the evolving needs of the clients, agency, and field.
- Complete evaluations with clients, help orient clients to their program(s), gathering and utilizing information about clients’ Strengths, Needs, Abilities, and Preferences.
- Oversee and facilitate groups
- Ensure that adequate measures have been taken on behalf of assisting the client.
- Ensure that staff completes all client documentation and turned into appropriate source in the prescribed time-frames.
- Provide supervision for program staff, documenting all formal supervision sessions, as well as informal sessions with important content.
- Monitor staff productivity and engage in problem-solving, corrective action, when staff is under-performing.
- Collaborate with staff in related departments to facilitate clients meeting their needs.
- Utilize and document use of evidence-based practices where applicable.
- Actively work to engage and retain clients, to develop a robust census.
- Provide intern training and development, allowing interns to shadow services and procedures and co-facilitate/facilitate services appropriate to their level of education and training, provide feedback on services, documentation, and other skills.
- Participate in regular staff meetings.
- Provide monthly report to Chief Executive Officer related to program highlights (special events, success stories, program changes, etc.).
- Review and refer back to agency policies and procedures as needed, to ensure adherence to these.
- Seek supervision as needed.
- Engage in regular supervision sessions, utilizing feedback to promote ongoing growth.
- Ensure the facility is safe and clean at all times.
- Other duties as required.
***Nicasa is an Equal Opportunity Employer