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Clinical Manager

Nicasa Round Lake, IL
  • Expired: over a month ago. Applications are no longer accepted.

Nicasa

POSITION DESCRIPTION

Clinical Manager

The Clinical Manager is expected to foster a reputation for excellence, responsiveness, conscientious care, accurate and timely reports and paperwork, building of teamwork, in a personable and professional manner at all times.

Qualifications

2-3 years of supervisory experience in social services setting or 2 years with LSW/LPC. Must have direct service experience in Mental Health and/or Substance Abuse programs. Must demonstrate exceptional interpersonal and listening skills. Bi-lingual skills preferred.

Skills

  • Implementing goals, objectives, policies, processes, procedures, and work standards
  • Overseeing and performing complex problem resolution activities.
  • Maintaining and directing the maintenance of accurate records, accounts and files.
  • Planning, supervising, reviewing and evaluating the work of staff.
  • Fostering an atmosphere of teamwork
  • Communicating clearly both verbally and in writing.
  • Ability to successfully implement a strategic plan to increase productivity, revenue, and the quality and efficiency of services provided.
  • Acting in a consultative manner with senior management

Reports to

Site Supervisor/Director

Duties/Responsibilities

  • Arrange and provide as necessary coverage to ensure all scheduled and unscheduled (ex. Walk-in) services are provided.
  • De-escalate situations where clients, staff, or guests are in distress, maintaining a respectful and helpful attitude at all times.
  • Collaborate with referral sources, partnering agencies, and other community stakeholders to facilitate ongoing responsiveness to community needs and program quality improvement.
  • Respond to staff, client, referral source, or other stakeholder feedback, consulting with supervisor as needed, and communicating to supervisor regarding feedback and response.
  • At all times, assist staff in adjusting and adapting to new policies or procedures, and seek to diffuse any malcontent amongst staff. Demonstrating a positive and cooperative attitude is imperative in assisting staff to adapt to the evolving needs of the clients, agency, and field.
  • Complete evaluations with clients, help orient clients to their program(s), gathering and utilizing information about clients’ Strengths, Needs, Abilities, and Preferences.
  • Oversee and facilitate groups
  • Ensure that adequate measures have been taken on behalf of assisting the client.
  • Ensure that staff completes all client documentation and turned into appropriate source in the prescribed time-frames.
  • Provide supervision for program staff, documenting all formal supervision sessions, as well as informal sessions with important content.
  • Monitor staff productivity and engage in problem-solving, corrective action, when staff is under-performing.
  • Collaborate with staff in related departments to facilitate clients meeting their needs.
  • Utilize and document use of evidence-based practices where applicable.
  • Actively work to engage and retain clients, to develop a robust census.
  • Provide intern training and development, allowing interns to shadow services and procedures and co-facilitate/facilitate services appropriate to their level of education and training, provide feedback on services, documentation, and other skills.
  • Participate in regular staff meetings.
  • Provide monthly report to Chief Executive Officer related to program highlights (special events, success stories, program changes, etc.).
  • Review and refer back to agency policies and procedures as needed, to ensure adherence to these.
  • Seek supervision as needed.
  • Engage in regular supervision sessions, utilizing feedback to promote ongoing growth.
  • Ensure the facility is safe and clean at all times.
  • Other duties as required.

***Nicasa is an Equal Opportunity Employer

Nicasa

Address

Round Lake, IL
60073 USA