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IT Systems and Support Engineer Tier l

Nexus IT Consultants
Salt Lake City, UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
IT Systems and Support Engineer Tier l

Type: Full-Time Position, Standard Office Hours
Shift: Monday - Friday, 8AM – 5PM
Location: Salt Lake City, Utah
Salary/Pay: $45K - $55K / Year - Commensurate with experience and education
Apply At:

Are you an IT Systems and Support Engineer, that’s ready for a new challenge?
· Feel like you’ve hit a ceiling, with your present-day Job?
· Ready to take on the commitment of building strong business relationships?
· Ready to start making a real impact in your client relationships?
Well, you’re reading this, good! This may be the opportunity you’ve been looking for!
Nexus IT is a premier IT Services company (Managed IT Services and Security Services Provider (MSP/MSSP)), that feeds the technology demands and network needs of small and medium-sized businesses across the nation. Each of us make up a brilliant team of dedicated intellectuals, with every role serving an absolute purpose. We are looking for people who will be part of our team and embrace our core values and vibrant culture.

That’s where you come in… Keep reading, it gets better!
Nexus IT is looking to hire an IT Systems and Support Engineer Professional, whose primary responsibility is to manage and maintain our client’s networks. When performed expertly, our clients are provided with white-glove desktop, server, and IT systems support and cybersecurity services. Ensuring 100% client satisfaction by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

Now, let’s talk about why you’d want to work here!
Yes, we have awesome, comprehensive benefits and perks. Those include:
· Major Medical Insurance
· Minor Medical Coverage
· Telemedicine, Prescription Discounts, and more
· Mental Health Resources and Access to Mental Health Professionals
· Nexus IT Covers 100% of Employee Dental, Vision, Life, and Long-Term Disability Insurance
· Flex/Unlimited PTO
· Paid Holidays
· Employee Wellness Programs, Coaching, Applications, and Platforms
· Ongoing Employee Personal and Professional Development Programs, and Significant Internal Career Opportunities
· Monthly, Quarterly, and Yearly Incentives and Bonuses
· Quarterly Team Activities, Reconnects, or Retreats
· And more….
Ready for the next step? Good, here are a few final details to consider…
We do not believe that being career-stuck is a strategy. We expect to retain the best, that want to grow as people and professionals, and that’s why we are so bold about what we want – because we expect to find it. Send in your Cover Letter and Resume, to: or apply at the link in this listing, and be sure to list in the cover letter, why this specific role fits into your career path. Only submissions with these articulations, will be considered.
Only local applicants, or those willing to relocate at their own expense, need apply. This position will be based in our downtown Salt Lake City, Utah HQ.

Expected Outcomes:
· Success in this position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for various agreements.
· Engineers are graded on the profitability of the client agreements and on the quality and quantity of closed tickets, speed of ticket closure, and first-time ticket resolution.
Essential Duties and Responsibilities:
The Tier 1 IT Support Engineer position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. This includes a wide range of technologies, which require general and specific technical expertise in many areas including:

· Server and workstation hardware and software, including Windows, Linux, and Mac
· Backup and Disaster Recovery (BDR)
· Cyber Security Defense and Unified Threat Management (UTM)
· Security Monitoring, including SOC and SIEM
· Maintenance of IT Systems
· Installation, service, troubleshooting and repair
· Operating System installation and configuration
· Cloud and virtualization using VMWare and other technologies
· Firewall, Router, Switch installation and configuration
· Centrally Managed WiFi – Mesh, PtP, and PtMP Solutions
· Office 365
· Server Technologies such as Exchange, SQL, IIS, Apache, SharePoint, etc.
· VoIP Phone System install, configuration, repair, and support
· Web Hosting configuration, repair, and support
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to effectively listen and communicate with team members, partners, and clientele, including excellent written and oral communication skills.
· Ability to successfully prioritize service issues based on multiple competing objectives.
· Ability to work on multiple priorities and/or projects simultaneously.
· Strong customer relationship skills.
· Organized, detail oriented, and self-motivated.
· Ability to provide and maintain detailed documentation on each ticket.
· Basic knowledge in servers, routers, layer 2/3 switches, and other networking devices.
· General knowledge in managing Microsoft Server Operating Systems and Networks.
· Advanced knowledge of all Microsoft Workstation Operating Systems and Applications.
· Ability to remain in contact with the client through satisfactory completion of tickets.
· Problem-solving abilities, and ability to meet reasonable deadlines.
· Willingness and commitment to ongoing personal and professional development.
· Ability to work with little supervision.
· Ability to successfully train the client on the new solution(s) implemented.

Educational/Vocational/Previous Experience Recommendations:
· A+ Certification is required.
· NET+ Certification is preferred.
· Microsoft Certified Professional (MCP) is preferred.
· Bachelor’s degree in a computer science related field is preferred.
· 1+ years’ experience in computer and network management is required.
· Experience in managing end client networks is preferred.
Working Conditions:
· Normal professional, office environment.
Employment Eligibility:
· Authorized to work legally in the United States for any employer without requiring sponsorship now or in the future.

Relocation Note: We are not providing relocation expenses for this position. If you are not in the Northern Utah area, are not interested in relocating at your own expense or cannot commute regularly to our Salt Lake office - please do not apply for the position. If you are looking at relocating to Northern Utah (which is super awesome, especially with the current tech scene) - please specify that you are willing to relocate and why Northern Utah interests you.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.


Nexus IT Consultants


Salt Lake City, UT