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SMB Business Analyst (Program Operations Analyst)

Nextgen Technologies San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
The SMB team is seeking an experienced business analyst who is passionate about making
Business operations, tools, and processes more efficient and effective. Responsibilities include

Collection of business and systems requirements, scoping central processes/tools, driving alignment, automating workflows, and leading the implementation and measurement. The ideal candidate is action-focused, data-driven, and loves breaking down problems and delivering large projects end-to-end. You will collaborate across internal teams (sales, product, and marketing) and act as a central data-driven platform manager leading alignment on and execution of operational processes, systems, and workflows for our SMB teams.

What You'll Do:
  • Define problem statements and collaborate with technical partners to build solutions that scale
  • Assist with requirements gathering, testing, and implementation of systems and tool enhancements and projects
  • Assist with ongoing development of training material for end users
  • Increase understanding and adoption of core and critical processes across key audiences - executives, process owners, and partners
  • Develop reports and dashboards to actively monitor tool usage and identify opportunities for improvement
  • Troubleshoot bugs reported by end users
  • Support analysis and assessment of new tools that can help the team continue to scale and automate processes

What We're Looking For
  • BA/BS degree in an analytical field (e.g. Business, Mathematics/Statistics, Economics)
  • 2-3 years' experience in business operations, process redesign, or technical project management
  • Experience with Salesforce and Outreach strongly preferred
  • Bonus: Experience with Medallia and Gong administration
  • Experience prioritizing competing priorities
  • Ability to establish shared goals and drive alignment across multiple stakeholders
  • Experience in project managing the end-to-end delivery of large-scale process redesign or systems implementation
  • Strong analytical skills; experience breaking down ambiguous data problems to deliver insights
  • Ability to meet rigorous deadlines and balance multiple priorities while maintaining high levels of productivity and detail orientation
  • Excellent written and verbal communication skills.

Nextgen Technologies


San Francisco, CA
94103 USA