Customer Service Representative - Full Time
NextLevel Consultants Middletown, CT
- Expired: over a month ago. Applications are no longer accepted.
The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.
Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
Provide information and quote prices for all services.
Communicate, and coordinate all and transportation arrangements, territory management and business trips.
Improve the customer friendliness and ease of use of customer facing solutions.
Handle additional administrative responsibilities, reports and/or projects that involve customer support at management discretion.
Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.
Uses product knowledge to provide alternative solutions to customers’ issues
Benefits of Working With NextLevel:
Opportunities to Travel
Personal Growth and Development
Cross-training in sales and consulting
Opportunities for Advancement
We only promote within our company
Bachelor's Degree preferred but not required
Customer service and in-person campaign experience preferred
Ability to multi-task and prioritize
Critical thinking and problem solving skills
Proficient with Microsoft Office (Word and Excel)
Superior interpersonal and written/oral communication skills
NextLevel Consultants is an outsourced sales and marketing firm working with Fortune 100 and 500 companies to help them improve their market share through our direct sales approach. We are the smiles and handshakes between our clients and their customer base. Due to the demand from our clients, our company is looking to expand into 10 additional U.S. markets within the next eight to sixteen months. In order for us to hit our goals we are looking to train select individuals from our entry level positions into marketing management roles.