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Customer Service Representative - Full Time

NextLevel Consultants Middletown, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Customer Service Representative serves as the face of the company. In most cases, they are the primary company representative, who communicates with our clients. As a result, it is important for each representative to deliver a positive customer service experience. This is accomplished by listening to each customer in order to gain an understanding of their individualized needs and build and maintain relationships.

Job Responsibilities:

  • Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.

  • Provide information and quote prices for all services.

  • Communicate, and coordinate all and transportation arrangements, territory management and business trips.

  • Improve the customer friendliness and ease of use of customer facing solutions.

  • Handle additional administrative responsibilities, reports and/or projects that involve customer support at management discretion.

  • Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically.

  • Uses product knowledge to provide alternative solutions to customers’ issues

Benefits of Working With NextLevel:

  • Opportunities to Travel

  • Personal Growth and Development

  • Cross-training in sales and consulting

  • Opportunities for Advancement

  • We only promote within our company

Qualification:

  • Bachelor's Degree preferred but not required

  • Customer service and in-person campaign experience preferred

  • Ability to multi-task and prioritize

  • Critical thinking and problem solving skills

  • Proficient with Microsoft Office (Word and Excel)

  • Superior interpersonal and written/oral communication skills

  • Team player

Company Description
NextLevel Consultants is an outsourced sales and marketing firm working with Fortune 100 and 500 companies to help them improve their market share through our direct sales approach. We are the smiles and handshakes between our clients and their customer base. Due to the demand from our clients, our company is looking to expand into 10 additional U.S. markets within the next eight to sixteen months. In order for us to hit our goals we are looking to train select individuals from our entry level positions into marketing management roles.

NextLevel Consultants

NextLevel Consultants is an outsourced sales and marketing firm working with Fortune 100 and 500 companies to help them improve their market share through our direct sales approach. We are the smiles and handshakes between our clients and their customer base. Due to the demand from our clients, our company is looking to expand into 10 additional U.S. markets within the next eight to sixteen months. In order for us to hit our goals we are looking to train select individuals from our entry level positions into marketing management roles.

Address

Middletown, CT
USA

Industry

Business

Website

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