Are you looking for a fast paced customer service position working from home? NextGen Leads is a leading customer acquisition platform for Auto Insurance, Health Insurance, and Medicare professionals. Founded in 2014, the company serves thousands of insurance organizations of all sizes, from multi-billion dollar carriers to self-employed agents, helping them grow their businesses with its unique technology and advertising expertise.
We are looking for high energy and friendly call center representatives with a passion to deliver excellent customer service and help us get to the next level! This is a remote, work from home position.
- Establishing a phone connection between live and interested “leads” (individuals looking for health insurance or other services) and “customers” (health insurance agents or other lead buyers).
- Dial through NextGen Leads database.
- Use the provided script to get lead interested in speaking with the customer, and when the requirements for a Live Transfer are met, transfer the call and bill the customer using NextGen’s platform.
Essential Skills & Experience:
- Energetic and friendly personality.
- Energetic and professional phone demeanor and etiquette.
- Ability to manage large amounts of inbound and outbound calls in a timely manner.
- Comfortable and experienced working from home is preferred.
- Ability to multitask within various software applications required.
- Previous call center experience strongly preferred.
- Experience with Google Suite preferred.
H.S. Diploma or Equivalent. AA Preferred.
What you need to perform the job:
- A comfortable and quiet work area, free of background noises such as barking dogs, traffic, children, TV, radio etc.
- Computer monitor and computer (processor have at least 1.8GHz, t least 1536MB (1.5GB) installed memory, monitor 17 inches or larger
- A reliable high-speed internet connection? (Download speed: 2.0 Mbps minimum, upload speed: 2.0 Mbps minimum, ping: 20 ms)
Available FT (Monday - Friday) & PT (Monday - Wednesday) shifts:
- 8:00 am - 4:30 pm (CST
- 9:00 am - 5:30 pm (CST)
- 9:30 am - 6:00 pm (CST)
Regular Part Time + Hourly + Commission
$8.00/ Hour + Commission
NextGen Leads provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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