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Enrollment Coordinator

Nexeo HR Salt Lake City ,UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Nexeo HR is seeking rockstar Enrollment Coordinators to work in a healthcare setting! This position would be responsible for the creation and maintenance of Government and/or Commercial member eligibility records, providing phone support, resolve more complex eligibility discrepancies and questions.


  • Adheres to enrollment policies necessary for maintaining member eligibility records in specific systems.
  • Verifies member eligibility data received is in accordance with the contract.
  • Interacts with external sources to resolve incorrect or missing information required to enroll or make changes to a member's eligibility.. Upholds company standards for defined service level agreements.
  • Complies with government regulations to meet or exceed audit process and protocols.
  • Maintains company phone standards while researching and resolving internal/external customer calls.
  • Works closely with other departments to ensure compliance with COBRA, HIPAA, Federal and State laws, and company policies and procedures.
  • Analyzes and resolves complex eligibility discrepancies resulting in the correct final result with the understanding of the financial impact.
  • Communicates verbally and in writing with internal and external customers.
  • Adapts to changing processes and environments.
  • Audits and reconciles multiple electronic eligibility transactions per member resulting in the correct final result with understanding of the financial impact.
  • Serves as a resource for level I team members as needed (backup, questions, mentor, training, etc).
  • Assists and provides feedback on testing of new applications or changes to existing system.
  • Supports the Enrollment team with system functionality issues by initiating changes as needed and facilitating problem resolution.
  • Serves an intricate role on committees representing the Enrollment department.
  • Runs and distributes eligibility audit queries.

• Function well in difficult situations including conflict resolution in a team environment.
• Proficient in Facets or similar eligibility system.
• Experience with Federal and State regulations which govern company policies and procedures.
• Intermediate knowledge of billing reconciliation processes.

• One to two years experience working with or tracking various pieces of eligibility information, benefit information, or employee data.
• Two to three years of customer service experience.
• Demonstrated data processing skills with ten key score of 100 spm and typing speed of 60 wpm.
• Demonstrated intermediate skills with spreadsheets, word processing, and databases.
• Demonstrated fundamental knowledge of billing and account receivable functions.

Nexeo HR


Salt Lake City, UT
84107 USA