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Customer Care Specialist

New York Shuk
New York, NY
  • Posted: over a month ago
  • Full-Time
Job Description

COMPANY DESCRIPTION

New York Shuk is a Brooklyn-based maker of handcrafted Middle Eastern pantry staples. Our products are an important part of our personal story - they represent our mission to keep our culinary heritage alive, while also giving home cooks the tools and inspiration to cook more deliciously for their family and friends. New York Shuk has been featured in the New York Times, Wall Street Journal, Bon Appetit, Food & Wine and more.

For more information, please visit nyshuk.com and @nyshuk on Instagram.

JOB DESCRIPTION

New York Shuk is seeking a Full-Time Sales Customer Care Specialist. This role provides the opportunity to play an instrumental role in the daily operations a fast-growing company. 

Responsibilities:

  • Manage Customer Service correspondence for website & wholesale customers. We believe in old fashioned hospitality and aim to transform potential customer issues into incredible experiences.

  • Manage orders from beginning to end (ex. entering in the system, monitoring through delivery, troubleshooting).

  • Provide Office Support, including invoicing, maintaining regular reports, managing office sample inventory, etc. 

  • Contribute to and lead special projects on an ad hoc basis

Skills and Experience Required:

  • 1+ years of professional experience

  • Proficiency in G Suite and Microsoft Office, particularly Excel and Google Sheets. Knowledge of Quickbooks and/or Squarespace is a plus

  • Strong communication (written and verbal) skills and ability to collaborate with internal and external parties. 

  • Has exceptional project management skills, ability to meet deadlines, excellent follow-up skills; is self-directed, independent, detail-oriented, excellent follow-up skills.

The Ideal Candidate:

We are looking for someone who is as passionate about our mission as we are. If you have a can-do attitude, hustle mentality and LOVE food (you read about it, talk about it, cook when you can, and strive to always learn more.) then we want you on our team.

This is a full-time role, with huge room for growth and will operate from our office in Brooklyn, NY (not a remote position).

To apply, please submit your resume to ruby.saenz@nyshuk.com with the subject line: Full-Time Customer Care Specialist and let us know why you think you are the right person for this position.

 

New York Shuk

Address

New York, NY
USA

Industry

Business

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