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Customer Service Representative

New-Tech Packaging Memphis ,TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Builds Positive Relationships with Customers Resulting in Overall Customer Satisfaction

Assist Customers by Booking Orders and Tracking Deliveries

Review Inventory Reports to Replenish Warehouse Inventory Items Manufactured at New-Tech

Work with Purchasing Manager to Replenish Consumable and Finished Goods Inventory

Ensure Customers have Warehouse Agreements on File, Monitors Customer Inventory

Assist Customers by Answering Questions and Resolving Issues Concerning Products and Orders

Document and Update Customer Records as Needed to Include Accurate Cost and Sell Price

Answer Company Phone and Answer Front Door, Direct Calls and Visitors to Appropriate Department

Monitor and Work with Sales Team to Adjust Inventory Levels to Minimize Overstocking and Outages

Set Up New Items and Ensure Sales Provides All Documentation Needed for Item Setup

Prepare and Place Purchase Order with Suppliers as Directed by Purchasing Manager and Customer Service Manager

Work with Shipping Manager to Ensure Deliveries are Made in a Timely and Efficient Manner

Report Issues of Damaged Items, Inferior Products, or Other Problems to Purchasing, Quality, and Sales and Determine Responsibility of Supplier Notification if Needed

Provide Sales Support with Attention to Price Increases and Providing Usage and Pricing Information

Update Cost as Needed and Communicate with Sales on Deflating Profits

Alert Sales of Customer Complaints, Issues, or Information Pertinent to Customer Satisfaction

Manage Process flow of Orders to Production Department

Company Description
Thirty-five year old packaging company serving Memphis' leading businesses. We work mainly with FDA healthcare and medical companies to provide outstanding products and services. Our customers will depend on you to keep them running smoothly. You will do this with a team of people who work together to make a difference!

New-Tech Packaging

Why Work Here?

New-Tech is a leading supplier of healthcare & industrial packaging -- our customers are GREAT to work with!

Thirty-five year old packaging company serving Memphis' leading businesses. We work mainly with FDA healthcare and medical companies to provide outstanding products and services. Our customers will depend on you to keep them running smoothly. You will do this with a team of people who work together to make a difference!

Address

2718 Pershing Avenue Memphis
Memphis, TN
USA