Are you experienced and passionate about client service in a digital marketing agency environment? Do you thrive in a fast-paced organization, leading client relationships, and delivering top-shelf marketing services? If you are nodding your head, consider joining our team. We are looking for Senior Client Success Managers who are professional, poised, organized, and able to manage multiple client engagements. Backed by skilled and dedicated colleagues, our Senior Client Success Managers love agency work and thrive in a digital, rapidly-changing environment.
As a Senior Client Success Manager you will:
- Own key client relationships and manage all aspects of the engagement (on budget, on time, on spec)
- Deliver client satisfaction and retention
- Establish and deliver custom, goal-oriented digital marketing plans
- Use clear verbal and written communications both in-person and through project tools to keep clients and internal project stakeholders well informed
Are an excellent written and oral communicator
Have a knack for problem-solving with data
Have a love and passion for technology, software, and inbound marketing
Have experience working with clients remotely and/or in-person
Are autonomous, adapt quickly, and can balance various responsibilities
Are driven to make a difference for your clients
Work well in a team environment and enjoy learning from those around you
Are organized with strong attention to detail Demonstrate positivity and resilience in relationships
Education and Other Requirements:
4+ years of working in a digital marketing agency servicing clients and managing projects.
Bachelor’s degree in business, marketing, communications, or related field is a plus
Experience with HubSpot, WordPress & Google Analytics
Experience with Agile and Jira is a plus.
Competitive salary with incentives 401K plan with company match
Medical and vision insurance with agency contribution
New Perspective headquartered in Westborough, MA This position is remote. Candidates must live in the Eastern or Central USA time zones. How to Apply: To apply, please email a copy of your resume and cover letter to email@example.com.
New PerspectiveDo you excel in a fast-paced creative marketing environment? Are you looking to work for a company that respects its people as the highest and most prized resource? New Perspective is a high-energy culture internet marketing agency with a roster of local and national clients. We are looking for a creative, career-minded team player to strategize and manage client accounts.