The primary objective of the Customer Care Representative is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.
Our Customer Care Representative is an in-office position available to start immediately. Our firm is aggressively abiding by all CDC, state, and local mandates to ensure your health and safety, as well as our customers, are not compromised.
Customer Care Representative Responsibilities:
Provide superior customer support through one-on-one meetings and serve as the primary contact for future accounts
Work cross-functionally with the technical and compliance department to effectively escalate product and account-related issues
Initiate contact with a high level of potential customers daily and convert a targeted percentage to new accounts
Troubleshoot customer problems, identify root causes, and use company tools and resources to determine how to resolve the complaint appropriately and efficiently
When unable to resolve issues in a reasonable amount of time, expedite to the appropriate department and reach out to the Senior Customer Service Manager for further training and coaching to determine a solution and expand knowledge
Updates customer information and meticulously ensures accurate entry of confidential customer information
The Customer Service Representative is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, and projects
As an organic growth and future-focused organization, we always look towards the future and hire top-tier candidates who possess a forward-thinking mindset. Our goal is to provide superior mentorship, regular coaching, and constructive feedback so that our team members have the opportunity to become future managers and leaders in our firm.
Customer Care Representative Qualifications:
Previous experience in a customer service setting, including hospitality, retail, or restaurant experience
Possess excellent communication, interpersonal, and active-listening skills
Extremely punctual, dependable, and professional
Have a positive mindset and thrive in team settings
Competitive commission packages
Close-knit, family-oriented team culture
High-energy, entrepreneurial office environment
Travel opportunities to places like Cabo, Las Vegas, and Cancun in the future
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