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Resident Service Specialist

New Hope Housing Inc
Alexandria, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: Residential Services Specialist

Reports to: Coordinator of Residential Services

Supervises: N/A

Summary of Position:

The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. Focus is on the residents and how best to assist them during their stay. He/She is a member of the site team.

Essential Responsibilities:

Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to:

o Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents.

o Reads log book from previous shift to note any items that need attention.

o Completes essential forms for intake and checkout procedures for residents.

o Consults with Coordinator of Residential Services and case managers regarding residents' personal needs, behavior and service planning.

o Within limits assists residents in processing issues, problem solving, parenting, etc. Provides a positive role model for residents.

o Maintains all required documentation of residents’ activities on a current basis.

o Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log.

o Conducts breathalyzer and drug urine screens as needed.

o Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures.

o Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor.

o Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems.

o Assists with resident activities and programs, as assigned.

o Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors.

o Replenishes supply closet when needed. Assists in serving meals when needed. Monitors meal times at the Alexandria Community Shelter.

o Works flexible hours including evenings, weekends, and over nights as assigned.

o Models a caring, concerned, and respectful attitude toward residents.

o Maintains adherence to resident guidelines and upholds shelter procedures.

o Is familiar with and complies with policies and procedures of New Hope Housing.

o May orient, and/or supervise court-referred volunteers.

o Communicates regularly with referring agencies and maintains all required documentation, as assigned.

o Participates in all staff meetings and required trainings.

o Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor.

o Light cleaning such as emptying common area trash cans, wiping down counters, and mopping common area floors, etc.

o Performs other duties as assigned.

Preferred Qualifications:

This position requires the following:

o High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs.

o Experience working with adults experiencing homeless, diagnosed with behavior health disorders or are substance dependent.

o Counseling and crisis intervention skills.

o Clinical experience preferred.

o Ability to communicate effectively both orally and in writing.

o Computer literate.

o The ability to successfully pass a background check and possess a valid driver’s license

with a good driving record to be approved by our insurance carrier.


New Hope Housing Inc


Alexandria, VA
22306 USA


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