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Help Desk Administrator

New Hampshire Mutual Bancorp
Laconia, NH
  • Posted: over a month ago
  • Full-Time
Job Description
 
 

New Hampshire Mutual Bancorp is seeking a talented and experienced IT Support Administrator (Level 1) professional to join our team.

 

New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, and a financial advisory and trust company, NHTrust. 

Salary based on level of experience

IT Support Administrator (Level 1): $20.50 - $25.50

 

JOB REQUIREMENTS/DESIRED EXPERIENCE:

  • Three to Four years TrackIt or similar help desk ticketing software administration
  • Network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience
  • Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments
  • Knowledge of Cisco phone systems

 

 PRIMARY RESPONSIBILITIES:

  • Responsible for TrackIt Administration, development and training users in application

  • Responsible for employee moves, adds, changes, and removal Administration and coordination

  • Responsible for ticket and call reviews, updating, coordination, communications, and resolution tracking

  • Responsible for tracking and reporting employee on & off boarding statistics to Supervisor

  • Responsible for assisting helpdesk with customer callback and resolution coordination 


BENEFITS:

  • Competitive salary
  • Health, dental and vision
  • 401k and Defined Benefit retirement plans
  • Vacation, sick, and personal time
  • 11 paid holidays per year
  • Bonus incentive plan
  • Supplemental benefits
  • Long-Term Disability and Life Insurance
  • Professional development, specialized training programs, and career growth opportunities

   

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.

New Hampshire Mutual Bancorp

Address

Laconia, NH
03246 USA

Industry

Technology

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