Systems Engineer

This is an onsite, field systems engineering role based at various client sites in the Boston, Cambridge, metro north and southern NH areas Monday through Friday. We assign engineers to clients considering proximity to their home. However, require willingness to commute to all client locations.

COMPENSATION:

Base salary is commensurate with experience plus quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid Holidays
• Referral bonuses
• Paid certifications

What You'll Do as a Field Systems Engineer:

• Support our customers with great Customer Service, resolving support incidents that will require primarily onsite work
• Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives
• Identify opportunities and areas of improvement while interacting with clients
• Work with clients to suggest technical solutions that meet their business needs
• Work on new installs, migrations, troubleshooting, and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
• Participate in after-hours projects, troubleshooting and on-call availability
• Stay on top of new technology and industry trends

What You'll Need as a Field Systems Engineer:

• Bachelor's Degree or equivalent working experience
• 5+ years' experience in an IT Engineering or IT Support role
• 2+ years' interactive customer support/service (internal or external) experience within a Professional Services environment
• You are a team player that can live by the NENS core value
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8+ hours a day
• Permanent work authorization in the US
• Ability to work in a fast-paced, ever-changing environment
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Strong time management skills

Technical Knowledge & Experience: Must have demonstrated knowledge of some or all of the following:

• Experience in multiple area of O365 (setup, configure, troubleshoot)
• Experience in server virtualization technologies
• Experience with Security Technologies or MFA
• Proven background of providing excellent customer service
• Demonstrated analytical and troubleshooting skills
• Basic understanding of networking (firewalls, switching, wireless) across client environments
• Experience with storage technologies
• Humility and the ability to escalate issues where there is no clear path to resolution
• Ability to identify opportunities and areas of improvements for clients
• Certifications in the following technologies a plus: Microsoft, Cisco/Meraki, VMware, Okta

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