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Client Service Representative

Netchex Covington, LA
  • Posted: over a month ago
  • $18,630 to $44,470 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Netchex seeks a Client Service Representative.

Who we are looking for?

  • Ambitious, collaborative, and driven individuals determined to provide a high-quality level of service to our clients as a resourceful and talented problem-solver.
  • Individuals with a knack for technology and who possess remarkable written and oral communication skills.
  • Candidates with at least 2 years of customer care experience. A desire to work in a culture of continuous learning and development a plus.
  • A superstar with a proven ability to effectively train others and maintain a positive attitude in stressful situations.
  • Must be able to work Monday – Friday 8:00 am – 5:00 pm (occasional over-time may be available).

What will I be doing?

  • Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
  • Act as a company expert to effectively communicate and provide guidance concerning basic payroll and HRIS functions to our clients.
  • Maintain a payroll production schedule and ensure each client submits payroll as scheduled.
  • Timely and accurately process payrolls that have been submitted by the Netchex client base.
  • Train Netchex clients on how to utilize various areas of the Netchex application
  • Training may include, but is not limited to, scheduling a web conference, providing guidance over the phone, sending the client instruction documents, guiding the client to self-service portals, and creating detailed instruction documents
  • Ensure professional skills are continuously improved by actively participating in internal/external development opportunities.
  • Coordinate with various departments within Netchex to ensure client requests are handled appropriately and in a timely manner.
  • Provide creative solutions to accommodate client needs.
  • Assist other members of the Client Service Team as needed.
  • Assist other members of other departments as needed.
  • Record client interactions in Salesforce.
  • Performs other duties as assigned.

Job Specifications:

  • Attention to detail
  • Strong problem-solving skills
  • Ability to multitask
  • Ability to work with people of various backgrounds, beliefs, education level, and communication preferences
  • Minimum of two years experience in Customer Service/Retail or Bachelors Degree

Preferences:

  • Competent in Microsoft Office
  • Competent in online applications
  • Computer savvy

Performance Standards:

  • Provide solutions for client questions/challenges
  • Accurately and timely process payrolls submitted; effectively maintain payroll schedule
  • Accurately and timely responds to client inquiries; maintain an accurate record of all client interactions
  • Progress in the understanding of the Netchex application and basic payroll and HRIS functions
  • Effectively train clients and colleagues
  • Educate clients on new and existing products/services
  • Increase number of clients and amount of revenue supported
  • Be a team player / maintain a positive attitude

Netchex

Netchex offers exciting career opportunities as the fastest growing and largest Payroll, HRIS, and Benefits Service Bureau in the south. Recognized by Inc. Magazine for the last 5 years as one of the fastest growing companies in America, our high-growth company needs more great associates to add to our team! We are an innovative and progressive software company looking for top-performers who share those same qualities. We offer competitive salary, benefits, PTO and great career path options.

Address

1155 Highway 190 East Service Road, Suite 2 Covington, LA 70433
Covington, LA
USA

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