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Telecommunications Support Technician

NetCarrier Lansdale, PA
  • Expired: 11 days ago. Applications are no longer accepted.

NetCarrier Telecom is a leading regional telecommunications provider that offers voice and data solutions to small and medium sized businesses. We are currently seeking candidates to fill several entry-level technical support positions in our call center in Lansdale, PA. We offer full-time positions with advancement opportunities, competitive wages, and full benefits.

Job Duties
- Fielding calls and email correspondence from customers, agent and vendors.
- Working cooperatively with agents and vendors to reach customer satisfaction.
- Troubleshooting voice and data issues.
- Creating trouble tickets and keeping detailed records.

Qualifications
- Positive attitude and a willingness to learn. Must enjoy assisting customers with resolutions to voice/data issues.
- Excellent written and verbal communications skills are a must. Customer service experience is preferred.
- Ability to multitask and operate effectively in a fast paced environment.
- Basic understanding of networking fundamentals and routing principles.
- Experience with troubleshooting and configuring internet based applications such as email clients, web browsers, and FTP clients are a plus.
- Proficiency in multiple versions of the Windows operating system required. A working knowledge of Macintosh and Linux operating systems are highly desirable as well.
- A+, Network+, Security+, CCENT/CCNA are a big plus. Experience with Cisco IOS on the command line level also highly desirable.
- Attention to detail is required.

The perfect candidate would have experience in the telecommunications industry and customer service.
All candidates must be available during the day 3-5 days per week for your first 4-6 weeks for introduction training.

What We Offer:
- Competitive wages. Salaries start at $16-18 per hour, with potential for negotiation after a 90 day probationary period
- Comprehensive benefits package. Choice of 3 different medical plans
- Excellent PTO package. 160 hours in your first year.
- 9 paid holidays per year. Comp days AS WELL as 1.5x pay for full-time employees on worked holidays.
- A free membership with CompTIA for the duration of your employment with the company
- Tuition reimbursement
- Reimbursement of exam costs for an extensive list of IT certifications
- Potential for growth. The majority of our Engineers and NOC technicians started their careers in our support center.

NetCarrier

Why Work Here?

Gain valuable technical experience. Room for growth.

Telecommunications service provider in Lansdale, Pennsylvania

Address

4000 N. Cannon Ave. Lansdale PA 19446
Lansdale, PA
USA