Experienced IT Administrator
We are looking for an experienced (5+ Years) IT Administrator to join our MSP Solutions Team to design, deploy, and maintain client servers, computer systems and network infrastructure. In addition to a broad knowledge of computer software, internet applications, networks and operating systems, ideally you will have proven hands-on experience with Citrix XenDesktop administration to help support our growing number of Citrix clients.
Our goal is to build and maintain updated, and efficient computer networks to optimize the role of IT within our clients’ businesses. You will be working in tandem with account managers, business solutions technicians, and field technicians to support diverse client environments ranging from 5 to 500 users.
Monitor client networks, servers, workstations and network infrastructure
Proactively maintain servers, computers and necessary peripheral devices, including printers, scanners, etc.
Manage, troubleshoot and configure switches, access points, routers, firewalls and other network infrastructure devices
Install and configure software according to industry best practices
Develop and maintain networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance
Perform troubleshooting to diagnose and resolve problems
Maintain records/logs of maintenance, repairs and fixes
Identify computer or network equipment for replacement, upgrade or decommissioning
Maintain managed services infrastructure, monitoring tools and systems
Provide reporting for client sites and make recommendations to help better their IT environment
Hands-on knowledge of virtualization, using VMware and/or Citrix XenServer
Experience with design, configuration and deployment of Active Directory Domains, Policies, Trust relationships
Experience with design, configuration and migration of Microsoft Exchange Solutions
Networking administration experience using Cisco devices and firewalls
Good working knowledge of networking protocols
Supporting telephony systems, particularly Asterisk VoIP
Excellent diagnostic and problem solving skills
Excellent interpersonal skills, within a team and with customers
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Industry certifications will be a distinct advantage (e.g. Citrix, Cisco (CCNA), VMware (Professional, Microsoft MCSE, Linux+)
Predominantly serving Manage Services Customers in the Hamilton / Kitchener / Waterloo / Cambridge areas. This position will also involve regular travel to these areas and flexible hours of work to perform off hour maintenance.