Position: Desktop Support Analyst
Location: Richmond, VA
Type: Full Time Employment
- First Point of contact for Call center reps for any issues related to a CRM application and Robotics
- Fix issues which has a known CRM Application
- Escalate issue to the L4 support based on Business impact
- Provide hands and feet support for any issues reported in the War Room
- Provide floor support for any upgrade or migration for infra or software
- Able to capture logs and trace files from users who have chronic issues and not reproducible in the lower environment
- Establish contact with Advanced tech support and field support to be able perform some elevated tasks on the user PC (Software deployment, file permission, software execution)
- Establish confidence with key business stake holders in your appropriate locations
- Excellent communication
- End user support
- Field support
- Helpdesk or service desk
- Desktop support
About Net2Source, Inc.
Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
Want to read more about Net2Source?, Visit us at www.net2source.com
Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.
Fast Facts about Net2Source:
Inception in 2007, privately held, Debt free
2200+ employees globally
375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE.
30 offices in US and 50+ Offices globally
Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)
Awards and Accolades:
2018 Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts
2018 Fastest-Growing Private Companies in America as a 5 times consecutive honoree Inc. 5000
2018 Fastest 50 by NJBiz
2018 Techserve Excellence Award (IT and Engineering Staffing)
2018 Best of the Best Platinum Award by Agile1
2018 40 Under 40 Award Winner by Staffing Industry Analysts
2018 CEO World Gold Award by SVUS
2017 Best of the Best Gold Award by Agile1
Global HQ Address 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024
Office: (201) 340-8700 x 428 (EXT )| Cell: 201-354-1049 | Fax: (201) 221-8131| Email: firstname.lastname@example.org
Web: www.net2source.com | Social: Facebook | Twitter | LinkedIn